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New Contributor
July 26, 2025
Question

wheres my order?

  • July 26, 2025
  • 25 replies
  • 560 views

I did an upgrade from SIM only to contract phone 2 days ago but have had no confirmation of order/upgrade.  However ID/Carphone Warehouse have taken the £149 upfront phone cost from my bank already?   Absolutely no indication of any new contract pending in my ID account.   When am I getting my new phone?

    25 replies

    Active Contributor
    November 21, 2025

    Service is not the best - temped to go else where - Now they stuck on 28/11 like its genic response - is there a reason it takes over a week for stock to stock up. 

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    November 21, 2025

    Hi ​@Saf7321 

     

    I am so sorry to hear that you are still waiting on your order to arrive. 

    Thank you for your patience with us. Handset stock can sometimes take longer to arrive due to a few factors. Delivery times depend on supplier availability, high demand, and logistics delays such as customs checks or shipping schedules. In some cases, specific colours or storage options may also be limited, which can extend the wait time.
     

    We’re working closely with our suppliers to restock as quickly as possible, and I’m sorry for any inconvenience this delay has caused.

    Thanks, 

    Anneline

    Active Contributor
    November 24, 2025

    This is Today - says in Stock - 

     

    JoeKing
    Silver Contributor
    Silver Contributor
    November 24, 2025

    Service is not the best - temped to go else where - Now they stuck on 28/11 like its genic response - is there a reason it takes over a week for stock to stock up. 

    As you can imagine when there a special deals going on or festive period people genuinely spend more. IDMobile can only stock ex amount of any one product. Also if the manufacturers has a high demand for sale's world wide one has to factor in product, shipping etc. Most date's given are an estimate until near the time of restock then an actual date is given.

    While this does not help your case as you were expecting to receive your phone at the time of placing your order,  IDMobile maintenance work on their system may well of had an impact on you order also.

    As you've posted today the device is back in stock I would call sale's and explain your concerns and ask how soon would I receive my order. 

    Sales IDMobile +44 20 7139 1397 / 0800 049 0250

    Joe 🙂 

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Active Contributor
    November 24, 2025

    Service is not the best - temped to go else where - Now they stuck on 28/11 like its genic response - is there a reason it takes over a week for stock to stock up. 

    As you can imagine when there a special deals going on or festive period people genuinely spend more. IDMobile can only stock ex amount of any one product. Also if the manufacturers has a high demand for sale's world wide one has to factor in product, shipping etc. Most date's given are an estimate until near the time of restock then an actual date is given.

    While this does not help your case as you were expecting to receive your phone at the time of placing your order,  IDMobile maintenance work on their system may well of had an impact on you order also.

    As you've posted today the device is back in stock I would call sale's and explain your concerns and ask how soon would I receive my order. 

    Sales IDMobile +44 20 7139 1397 / 0800 049 0250

    Joe 🙂 

    Thanks  - Yes I cancelled this order, and made a new one - With same device / colour I wanted etc - This has now processed - should be here Tomorrow i.e next correspondence im expected is from DPD