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New Contributor
July 26, 2025
Question

wheres my order?

  • July 26, 2025
  • 25 replies
  • 560 views

I did an upgrade from SIM only to contract phone 2 days ago but have had no confirmation of order/upgrade.  However ID/Carphone Warehouse have taken the £149 upfront phone cost from my bank already?   Absolutely no indication of any new contract pending in my ID account.   When am I getting my new phone?

    25 replies

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    July 28, 2025

    Hi ​@amsteadman,

    Welcome to the Community!

    I’m sorry to hear that you don’t have an update.

    Can you please check your junk and spam emails for any updates?

    You’ll need to contact Carphone Warehouse if you purchased from them directly.

    Alternatively if you purchased from us directly we can send you a PM.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 28, 2025

    I was able to do live chat today and apparently the phone I ordered is out of stock and expected 7 Aug and will be sent out then.   Not impressed to be honest as I should have been informed it was out of stock and given opportunity to chose different model.   Very unimpressed that I never even got an email about this or my new contract.   I now cannot even cancel until the phone is sent out to me.    Will definitely be reconsidering my contract with ID. 

    New Contributor
    July 28, 2025

    And yes I ordered from ID online.   

    Tom
    iD Mobile Employee
    iD Mobile Employee
    July 29, 2025

    Hi ​@amsteadman 

     

    I’m sorry to hear that, if you want to cancel the order you definitely can, if you’d like to please let us know here so we can get in touch.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 19, 2025

    I was able to do live chat today and apparently the phone I ordered is out of stock and expected 7 Aug and will be sent out then.   Not impressed to be honest as I should have been informed it was out of stock and given opportunity to chose different model.   Very unimpressed that I never even got an email about this or my new contract.   I now cannot even cancel until the phone is sent out to me.    Will definitely be reconsidering my contract with ID. 

    I am having same issues now - Was told to order certain colour, to guarantee  delivery  next day - but now apparently out of stock and not available till over a week later 

    November 19, 2025

    On which number you have made this order?

    Active Contributor
    November 19, 2025

    On which number you have made this order?

    I made it online

    November 19, 2025

    thank you
     

    Active Contributor
    November 19, 2025

    Yes but on which number.
     

    What do you mean 

    November 19, 2025

    Thank you