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Question

New Data almost gone

  • July 24, 2025
  • 1 reply
  • 18 views
A
New Contributor

I bought 40GB today and I was on home internet,  not even using my data.  

Now I check the remaining data is only 9GB.  How is this the case? 

This need to be rectified otherwise I am leaving ID for good.  

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 28, 2025

    Hi there ​@Abuu Hammaad, sorry to hear that. Your data with us would only be used when not connected to Wi-Fi, so that’ll be why the usage has occured I’m afraid. If you were only at home, then it’s likely your Wi-Fi must’ve disconnected at some point, and data used.

     

    However, when you’re checking your data, are you checking it via the iD Mobile app/website, or via your phone’s own settings?

     

    Furthemore, does it still state you have used this data now?

     

    Thanks,

    Tyler

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