Why am I only getting a few phones as upgrade options but if I go in as if a new customer the full lists of phones are available to purchase?I might have to go to a different service provider if it's the case that some phones are not available as an upgrade option

You could call the iD telephone sales team to discuss your upgrade options, @Jsfli317.Contact the team on 020 7139 1397 between 9am - 6pm.🍀

Hey there @Jsfli317, we hope the advice from @andewhitewas able to help.Please let us know if any further questions.Thanks,Tyler

limited upgrade options | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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