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limited upgrade options

  • July 25, 2025
  • 2 replies
  • 69 views
Jsfli317
New Contributor

Why am I only getting a few phones as upgrade options but if I go in as if a new customer the full lists of phones are available to purchase?

I might have to go to a different service provider if it's the case that some phones are not available as an upgrade option 

Best answer by andewhite

You could call the iD telephone sales team to discuss your upgrade options, ​@Jsfli317.

Contact the team on 020 7139 1397 between 9am - 6pm. 

🍀

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • July 25, 2025

    You could call the iD telephone sales team to discuss your upgrade options, ​@Jsfli317.

    Contact the team on 020 7139 1397 between 9am - 6pm. 

    🍀

    Forum member (non-iD).
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • July 28, 2025

      Hey there ​@Jsfli317, we hope the advice from ​@andewhite was able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

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