how to keep my phone number when moving from sim only deal on id mobile to monthly contract with new phone on id mobile from offer on carphone warehouse | iD Mobile Community
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how to keep my phone number when moving from sim only deal on id mobile to monthly contract with new phone on id mobile from offer on carphone warehouse

  • July 22, 2025
  • 4 replies
  • 493 views

I currently have a sim only deal at £5 a month on id mobile. I've found a deal on carphone warehouse for a Google pixel 9a phone with sim on id mobile with unlimited data, texts, and minutes at 14.99 a month and £119 upfront payment for phone that I want to take. How can I take this deal and stay with id mobile while keeping my same phone  number? I tried requesting a pacs code a but this doesn't work as I'm not changing mobile network. I would like to stay with id mobile on this new deal and phone but also keep my number. The equivalent deal as an upgrade on the id mobile app is 24.99 monthly with free handset which would be £5 more per month compared to the carphone warehouse deal when including the payment of the phone. 

Best answer by andewhite

To take advantage of the deal and keep your existing number, you’d need to port-out and then port-in the number you want to keep, ​@Saturate.

Port-out to a PAYG plan, with someone like ASDA Mobile, giffgaff, Lebara, etcetera.

Once your number works with your new PAYG provider, port-back to iD to the iD account you want to keep.

4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 23, 2025

To take advantage of the deal and keep your existing number, you’d need to port-out and then port-in the number you want to keep, ​@Saturate.

Port-out to a PAYG plan, with someone like ASDA Mobile, giffgaff, Lebara, etcetera.

Once your number works with your new PAYG provider, port-back to iD to the iD account you want to keep.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@Saturate, we hope the kind advice from ​@andewhite was able to help. You would indeed need to upgrade via the iD Mobile app/website to keep your number with us, or complete a triangle port, as advised above.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 23, 2025

Thanks for the info. That seems a lot of hassle  and risk to move my number on the same provider. I've found a better deal with another provider that is a better offer than the upgrade deal on the id app. I would have stayed with id if my number could have been transferred over more easily with the carphone warehouse deal, but I'll likely cancel my current sim with id and get a pacs code for my new provider to keep my number.  Shame, unfortunately id have just lost out on at least £480 from me in the next 2 years


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2025

Hi there ​@Saturate, sorry to hear that, and we wish you all the best. 

 

Thanks,

Tyler