Upgraded from Nothing Phone 2 to iPhone16 and device not working properly and I want back to Android. How do I return it and select another device for my upgrade 

When upgrading from a phone contract to sim only contract do you keep your existing number and sim Card or does iDmobile  send out a new sim?And if iDmobile sends out new a sim will it have the same existing number already on it to just put in phone and start straight away? 

Error messageI’m sure my order completed fine as I got an email and a text but FYI I got this error when completing checkout during an upgrade. Does look from the URL like it’s a beta version? Maybe you should forward this to your development team.

Hi ID You guys really make it difficult to contact you during the upgrade window. I can see a better phone and cheaper deal through the MSE website than your upgrade, to save everyone time should I just go that route or will your retention team negotiate?HB

HIi signed up for an upgrade but the phone was not delivered because I was at work but I was unable to reschedule the delivery or the delivery location so it’s been sent back but I I have had no communication from the courier, curry’s or ID mobile about what happens next can someone contact me to arrange delivery 

According to the app my contract doesn’t end until the 27th of this month.Before I only had phone upgrades available but now Sim Only upgrades are showing too.I’m slightly confused as I thought the Sim Only upgrades didn’t appear until after my contract ended.Is it OK to take one of these Sim Only upgrades before my contract end date without there being any penalty? 

I am looking to upgrade to an new iPhone 17 pro max and want to increase the upfront charge to around £300 but I cant see an option to do this. Can you please advise?

I just want to no when I can upgrade please

Hi, I all ready with ID mobile. I buy new phone with plan, but I would like to stay with my old number. How I can do this?

Been with ID 2 years paying £42 ISH pcm.I am now looking to process my upgrade to iPhone which is £38 pcm and £0 upfront. I.D states it never asks for money if £0 upfront charge, yet I am being asked for bank details to pay a 0.01p charge for a free upgrade.  Is this legit?And why are they doing more credit checks when I am paying £3 less than staying on I D contract I am on now? 

I upgraded my SIM only plan to 30gb at £8/months for 12 months and all was good. The same day,  I then went to upgrade my wife's plan from the same plan I was on and she was offered 50gb for £8/month  for 12 months. Why wasn't this offer available to me? Can I cancel my upgrade as it was only a couple of days ago and then take the 50gb offer?

Hi, There I would like to discontinue my monthly plan once the contract finishes. Would you be able to help with that?

I entered a competition on the radio I entered once ok but the second time you billed me but had a message off the radio station stating couldn't receive the money so was not entered but the money still shows on my bill  

I upgraded my SIM only plan yesterday morning to 30gb data for £8/month.on 12 months, all good. I then upgraded my wife's plan and she had the option of 50gb of data for £8 / month for 12 months (she was on the same plan as me.previosly). Why wasn't I given the same option of 50gb for £8? and can I cancel plan under Cooling off period and take out the same 50gb plan?

Hi I have just purchased a new iD mobile and contract from Carphone Warehouse, rather than upgrading via iD directly (as the deals were better). Do I need to cancel my first contract (which is now on a pay monthly basis after 24 months)? And how can I transfer my mobile number to the new phone? I can’t use a PAC code as I am not switching networks. Sorry if this is a stupid question but I don’t want to be paying for 2 contracts. 

Can I change my contract plan which has been running for 4 years to a similar only. My billing period ends 13.2.2026

I see quite a few posts about offers of upgrades and not seeing the models people want. It must be difficult for a phone company with hundreds of thousands of customers to know what deals, models, brands each and every individual customer would like to see in their offers list. I am not sure how easy it would be but I had a thought about a solution, what about a flag system? Each customer can mark their top 3 favourite model phones from a list of possible upgrades with an optional free text box, if your favourite phone is not listed, then you choose your ideal price range, for example £40 - £70 per month £0 - £100 upfront cost - whatever. This can be sent as an online request or pinged on the app like 3 months before your plan upgrade date, that way I.D can then plan contract offers based on what you would like as a customer, based on models that are available at the time of your individual plan upgrade. The customer gets more tailored deals

Waited till the end of contract, and now being told I cannot move to a SIM only deal, but must take a new phone upgrade. Only option I have is to move to another mobile operator. Went on live chat and they confirmed that only option is to upgrade phone at inflated prices, and supposedly I could have moved to a SIM only 21 days before contract end date.This seems ridiculous as I now must leave to get a SIM only deal, and I'd lose a customer !!!

I'm currently on a sim only deal but want more data per month. I can upgrade to a new sim card or change my current plan. If I change my current plan it's £2 a month more. Is there a way if getting the upgrade monthly price by changing my plan?

Hi I today upgraded my SIM deal to a phone is there any more credit checks as my account still says upgrade nothing has changed thanks  

Hi, my contract has come to an end and I would like to change to a pay monthly sim only plan.

Hi, I’m not sure but I think my contract with my IPhone 15 is due to end in November 2026.I do actually like the Galaxy 24/25/26 Ultra.Which is the best/cheapest way to get the Galaxy phone, can I sell my iPhone , do I need to pay off my existing contract?Just not sure how the best way to make these changes happen.Any help would be appreciated please.  

I have an Honor Magic 6 contract with ID that runs out in less than 30 days.Carphone warehouse had a brilliant offer on the Magic 8 so I have started a new contract with ID as I was not eligible for an upgrade.I have received the new phone and now want pay off the old contract, and to transfer my number.The support help is misleading, some say it is not possible, some say you can triangulate the number by getting a PAC, moving the number to another SIM that isn't ID, and then moving it to the new phone.Please can somebody confirm if this method will work for me?I have had this number for over 15 years and can't comprehend how I cannot move it from ID to ID... But I could have if I upgraded with them...

I've seen an offer on a price comparison site with iD but I'm not getting that offer for my upgrade.I've tried calling the 08000490250 but it's not giving me the option to speak to someone. Also, it's not accepting the Customer Service pin even though I got it from my app.Please help 😩

Can customer support contact me. you don’t have any options to contact you directly??please don’t publish. I just want to see if you have any good offers for IPhone 17 Pro Max? I looking to upgrade.  thanks!