talk to an agent

Forum|Forum|2 months ago
July 20, 2026
5 replies
102 views

I would like to talk to someone about my upgrade

upgrade

Anneline M

iD Mobile Employee

Hi @Lucinda Rees,

Kindly be advised that you may contact our sales team directly via live chat https://www.idmobile.co.uk/live-chat. They’ll be able to assist you with checking which deals are available for you.

You are also able to check which deals are available for you by logging into your account via the app or website.

Thanks,

Anneline

K

K Batten

New Contributor

I have a problem with my daughters phone and need help

Gemma M

iD Mobile Employee

Hi @K Batten,

We'd be happy to help.

Could you tell us a little more about the issue your daughter is having with her phone?

As this is a public forum, please don't share any personal, account or security information when replying.

Once we have a bit more information, we'll do our best to help.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Pippy1970

New Contributor

i cant get my esim to work

Gemma M

iD Mobile Employee

Hi @Pippy1970,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.