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wont let me upgrade

  • March 1, 2025
  • 7 replies
  • 278 views
Callum Swadling
Community Member

Hello can anyone help it’s saying that I can upgrade today but when I log in it’s says it’s to early u can upgrade on the 1/3/25 and that’s today but it won’t let me 

    7 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • March 2, 2025

    Hi ​@Callum Swadling,

    Welcome to the Community!

    Do you have an active Direct Debit on the account?

    Please can you log into the app and your account online to see if you are able to upgrade this way?

    However please get back to us here if you still have issues.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Tashapm
    • New Contributor
    • March 3, 2025

    I'm having the same problem. Have you worked out how to do to?

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • March 3, 2025

    Hi ​@Tashapm 

     

    Is your upgrade date today? (03/03)

     

    It may be worth trying later on in the day or even on the next day.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Topcat68
    • New Contributor
    • July 31, 2025

    My upgrade date wadls 25th July, but it wont let me upgrade

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • July 31, 2025

    Sorry to hear this ​@Topcat68 

    Have you tried deleting your cache/cookies?

    Are you using your online account, or iD app?

    If you are still having trouble, you can call our iD Sales Team on 0207 1391 397 for further assistance with your upgrade.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Topcat68
    • New Contributor
    • July 31, 2025

    I'm not quite sure what happened, but it let me do it from the upgrade section on here 🤷‍♂️🤷‍♂️

      Siân W
      iD Mobile Employee
      Forum|alt.badge.img+19
      • Siân W
      • iD Mobile Employee
      • July 31, 2025

      Ah OK ​@Topcat68  thanks for letting us know.

      If there is anything else we can help with, please let us know.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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