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Question

phone upgrade

  • August 9, 2025
  • 1 reply
  • 24 views
L
Community Member

Today I have upgraded my phone and contract to the Samsung s25+ with a magnetic case went through all the process and paid the money has been processed on my bank however I have received no emails and every time I log on to my account it keeps saying I am able to upgrade I dont want to go through the process again and fork out more money then fight to get a refund please can anyone advise on what I can do

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • August 9, 2025

    Hi ​@Lukesearle85 

     

    Please allow 24 - 48 hours to receive a confirmation email. If you’ve not received a confirmation email within the given time frame, please message back on here so we can take a look!

     

    Anika

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