Plan Changes & Upgrades.

I’m trying to upgrade/renew my contract, but when I select Mobile SIM only the page fails to load.Tried looking to contact someone to sort this out, but there’s seems to be no way to contact ID mobile.

Hello. I have a SIM only contract. I want to move to a monthly contract to upgrade my phone and also then add my son to I’d mobile on the same contract deal. What is the best way to do this and to take advantage of the refer a friend deal. Thanks.

Due to the recent offers I made an upgrade order for the Samsung Galaxy S26 Ultra Sky Blue, didn’t receive any sort of order confirmation and when I made the order it said Delivered by 29th May, its 29th today and nothing. Also a day after I made the Sky blue order I tried making a order for the Black as it was showing as next day delivery, I still have not had any confirmation on that but got an email to say it would be delivered on the 12th june, but if you go to order one it says next day. ID have been incapable of providing any sort of update on these orders with any kind of accuracy it’s driving me nuts, after my contract ends I think I need to leave ID mobile wasn’t too bad at first but even for the discount over other providers I really dont think ID is worth it.

Please can you let me know when I can upgrade? I thought there was a possibility of an early upgrade as I’d like to take a new phone to take pictures in holiday

Want to change to.sim only not upgrade

Hi, I paid for WiFi for today but didn't work . I want my money back 

I have seen a better deal with yourselves. How do I cancel this plan and change to the other deal? 

I have seen a better deal with yourselves. How do I cancel this plan and change to the other deal? 

How much will it be to end my contract and get an upgrade

Have just done upgrade to sim only. Does this automatically cancel previous contract 

I want to buy and new phone and transfer the sim but they need to wipe my phone to trade it in so can I get a new eSIM emailed to me to download on new phone ? 

Hello, I already have a plan with you. I have bought a second sim & I have the PAC to transfer my old number from my current service provider. I do not want my existing id Mobile sim to be disconnected when I activate my second sim. How do I ensure that I have 2 id Mobile numbers & add the second number to my existing plan? Thanks

I have seen an ID deal online for an iPhone 17 pro max. 256gb storage, 100gb data and unlimited mins texts. £489 upfront cost and starting at £29.99 per month.  I am looking to upgrade after being with yourself for 2 years so I would like this offer that I have seen online? If not I’ll move provider. 

I have seen an ID deal online for an iPhone 17 pro max. 256gb storage, 100gb data and unlimited mins texts. £489 upfront cost and starting at £29.99 per month.  I am looking to upgrade after being with yourself for 2 years so I would like this offer that I have seen online? If not I’ll move provider. 

I placed an order on the phone yesterday and signed the contract via email message. But still no information or anything. Haven't had any email or sms regarding my order

Hello, I have been with Id mobile for a long time but i have seen a better deal on the uswitch website.How do i get this deal?Do i need a PAC code?I am concerned because PAC codes cannot be used with the same network. How do i get the Uswitch deal and keep my current number number

Hi I have ID mobile upgrade and I called a id mobile sale and customer service and they asked me to go to Currys store and return your phone if you don't like it so I went and the Currys stuff for id mobile said you can't do it in the store,I want to return this phone and get a better phone can anyone can help me to get this problem sorted thanks 

New upgrade order payment declined?

I'm trying to upgrade to a Sim only deal. I'm receiving an error code using the app and website that's preventing me from upgrading. I only have a day left to upgrade. Any help gratefully received.

I’d like to update my phone but my contract ends in a month. Is there anyway I can update before contracts ends 

I wish to change to a sim only only

Order ref: 146874174 was estimated to get delivered today and haven’t had any update since the 25th.  any updates

I am looking to upgrade my device and have found a deal I am interested in that would let me remain with ID mobile, however, the offer is through a third party site. Is it possible to keep my number if I process this order?

Hello, I purchased a new sim only plan yesterday with ID Mobile, and I wanted to keep my number, I am already with ID mobile and I was with them for 2 years, I’ve set up a new eSIM for on my phone today but ID have sent me a new number and when I tried changing it back to my previous in the app it says there’s an issue and that my details don’t match can you please help, I just wanted to switch to a sim only contract and to keep my number