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Community Member
Laurenstark27
Community Member
May 30, 2026

i need a new e sim for my phone

I want to buy and new phone and transfer the sim but they need to wipe my phone to trade it in so can I get a new eSIM emailed to me to download on new phone ? 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 31, 2026

    Hi ​@Laurenstark27, 

     

    Thank you for reaching out.

     

    To discuss replacing your current SIM with an eSIM and transferring your service to your new handset, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review your account and assist you further.

     

    Owethu

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