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Community Member
Sgast
Community Member
May 29, 2026
Question

upgrade

I’d like to update my phone but my contract ends in a month. Is there anyway I can update before contracts ends 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 31, 2026

    Hi ​@Sgast,

     

    Thanks for getting in touch.

     

    You can check whether you're eligible for an upgrade by logging into the iD Mobile app or your online account. If you're eligible, you'll see an upgrade option available there.

     

    If you're not yet eligible, the app or account will show your upgrade date.

     

    Unfortunately, iD Mobile does not offer early upgrades, so you'll need to wait until you reach your upgrade eligibility date before taking out a new upgrade plan.

     

    If you'd like any further information about your upgrade date, please contact our Sales team via Live Chat: https://www.idmobile.co.uk/live-chat 

     

    We hope this helps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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