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Suzsuzcamcam
Community Member
May 29, 2026

I am trying to upgrade. cannot do so online as will not allow me to pay 0.01p to verify identificatikn. trying to donso over the phone but the assitant cannot find the okan i want. he asked me to send a screen shot to live xhat

 

    2 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    May 29, 2026

    Subject line should detail topic; it’s not for you to insert the whole message!

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 31, 2026

    Hi ​@Suzsuzcamcam,

     

    We're sorry to hear you're having trouble completing your upgrade.

     

    As this relates to a sales query and a specific upgrade offer, we're unable to assist further here. We'd recommend contacting our Sales team via Live Chat and providing the screenshot that was requested by the telephone agent. You can reach them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review the offer you're trying to select, investigate the 1p verification issue, and help complete the upgrade if possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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