I am trying to upgrade. cannot do so online as will not allow me to pay 0.01p to verify identificatikn. trying to donso over the phone but the assitant cannot find the okan i want. he asked me to send a screen shot to live xhat

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Hi ​@Suzsuzcamcam,

We're sorry to hear you're having trouble completing your upgrade.

As this relates to a sales query and a specific upgrade offer, we're unable to assist further here. We'd recommend contacting our Sales team via Live Chat and providing the screenshot that was requested by the telephone agent. You can reach them here: https://www.idmobile.co.uk/live-chat

They'll be able to review the offer you're trying to select, investigate the 1p verification issue, and help complete the upgrade if possible.

Regards,

Gemma M

The iD Mobile Social Media Team