What on earth is happening with Orders!!

Due to the recent offers I made an upgrade order for the Samsung Galaxy S26 Ultra Sky Blue, didn’t receive any sort of order confirmation and when I made the order it said Delivered by 29th May, its 29th today and nothing. Also a day after I made the Sky blue order I tried making a order for the Black as it was showing as next day delivery, I still have not had any confirmation on that but got an email to say it would be delivered on the 12th june, but if you go to order one it says next day. ID have been incapable of providing any sort of update on these orders with any kind of accuracy it’s driving me nuts, after my contract ends I think I need to leave ID mobile wasn’t too bad at first but even for the discount over other providers I really dont think ID is worth it.