Hi ​@KirtonK,

Don’t worry, activating your second iD Mobile SIM will not disconnect your existing iD Mobile number as long as the PAC is only applied to the new SIM/account.
 

Here’s how it works:

Your current iD Mobile SIM/account stays active as normal
Your new SIM will get its own iD Mobile account/number
When you submit the PAC, it will transfer your old provider’s number onto the new SIM only
 

So afterwards you’ll have:

Your original iD Mobile number still active
Your second iD Mobile SIM using the transferred number from your old provider
To complete the transfer:
Activate the new SIM first

Then submit the PAC through the iD Mobile app/account or customer service for the new SIM/account only.
 

Just make sure you don’t submit the PAC against your existing iD Mobile line

Lamiya

Thank you Lamiya C. I’ve inserted my new sim. How do I activate it now?

Hi ​@KirtonK

Now that you’ve inserted your new SIM, you just need to activate it.
 

To do this:

Make sure the phone is switched on with the new SIM inserted
Connect to mobile data or WiFi
Go to the iD Mobile app or website and log into your account
Your new SIM should appear there — follow the on-screen prompts to activate it
If prompted, restart your phone once activation is complete

If the SIM doesn’t activate within a short time, it can sometimes take up to a few minutes, so please allow a little time and try restarting your device.

If you still have any issues after that, let us know and we’ll help get it sorted

Lamiya

Hi, my new sim doesn’t work. I think it’s due to the age of my mobile. How do I cancel my monthly payment?

Hi ​@KirtonK,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team