Skip to main content
New Contributor
May 26, 2026
Question

Adding my second id Monile sim/number to my existing plan

  • May 26, 2026
  • 5 replies
  • 36 views

Hello, I already have a plan with you. I have bought a second sim & I have the PAC to transfer my old number from my current service provider. I do not want my existing id Mobile sim to be disconnected when I activate my second sim. How do I ensure that I have 2 id Mobile numbers & add the second number to my existing plan? Thanks

    5 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 26, 2026

    Hi ​@KirtonK,

     

    Don’t worry, activating your second iD Mobile SIM will not disconnect your existing iD Mobile number as long as the PAC is only applied to the new SIM/account.
     

    Here’s how it works:

    Your current iD Mobile SIM/account stays active as normal
    Your new SIM will get its own iD Mobile account/number
    When you submit the PAC, it will transfer your old provider’s number onto the new SIM only
     

    So afterwards you’ll have:

    Your original iD Mobile number still active
    Your second iD Mobile SIM using the transferred number from your old provider
    To complete the transfer:
    Activate the new SIM first

    Then submit the PAC through the iD Mobile app/account or customer service for the new SIM/account only.
     

    Just make sure you don’t submit the PAC against your existing iD Mobile line

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    KirtonKAuthor
    New Contributor
    May 29, 2026

    Thank you Lamiya C. I’ve inserted my new sim. How do I activate it now?

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 30, 2026

    Hi ​@KirtonK

     

    Now that you’ve inserted your new SIM, you just need to activate it.
     

    To do this:

    Make sure the phone is switched on with the new SIM inserted
    Connect to mobile data or WiFi
    Go to the iD Mobile app or website and log into your account
    Your new SIM should appear there — follow the on-screen prompts to activate it
    If prompted, restart your phone once activation is complete

     

    If the SIM doesn’t activate within a short time, it can sometimes take up to a few minutes, so please allow a little time and try restarting your device.

     

    If you still have any issues after that, let us know and we’ll help get it sorted

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    KirtonKAuthor
    New Contributor
    June 17, 2026

    Hi, my new sim doesn’t work. I think it’s due to the age of my mobile. How do I cancel my monthly payment?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 18, 2026

    Hi ​@KirtonK,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.