Hello,
I purchased a new sim only plan yesterday with ID Mobile, and I wanted to keep my number, I am already with ID mobile and I was with them for 2 years, I’ve set up a new eSIM for on my phone today but ID have sent me a new number and when I tried changing it back to my previous in the app it says there’s an issue and that my details don’t match can you please help, I just wanted to switch to a sim only contract and to keep my number
+8Hi
We’re sorry to hear about the confusion with the new SIM Only plan and keeping your existing number.
As the new plan was taken out as a separate new connection rather than an upgrade, the system has automatically assigned a new number to the account. Unfortunately, because of this, you would now need to contact our Live Chat Team to arrange for the new SIM/account to be returned.
Please also note that customers are eligible to upgrade directly to a SIM Only plan from 24 days before their current contract end date. Upgrading this way would have allowed you to keep your existing number automatically without needing a new connection.
Owethu
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