Skip to main content
New Contributor
Subby
New Contributor
May 29, 2026
Solved

got a better plan with yourself how do i change the plan

  • May 29, 2026
  • 4 replies
  • 28 views

I have seen a better deal with yourselves. How do I cancel this plan and change to the other deal? 

    Best answer by Gemma M

    Hi ​@Subby,

     

    Thanks for getting in touch.

     

    If you've seen a better deal with iD Mobile, we'd recommend speaking with our Sales team before cancelling anything.

     

    If you take out a new plan instead of upgrading your existing one, it would normally come with a new mobile number and your current plan would remain active until it is cancelled. As iD Mobile does not support internal number transfers, you generally wouldn't be able to move your existing iD Mobile number onto the new iD Mobile plan.

     

    For this reason, it's worth checking whether the deal can be applied as an upgrade or whether there are similar offers available on your current account.

     

    Please contact our Sales team via Live Chat for further assistance: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review the deal you've seen and advise on the best option available to you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    4 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    May 31, 2026

    Hi ​@Subby,

     

    Thanks for getting in touch.

     

    If you've seen a better deal with iD Mobile, we'd recommend speaking with our Sales team before cancelling anything.

     

    If you take out a new plan instead of upgrading your existing one, it would normally come with a new mobile number and your current plan would remain active until it is cancelled. As iD Mobile does not support internal number transfers, you generally wouldn't be able to move your existing iD Mobile number onto the new iD Mobile plan.

     

    For this reason, it's worth checking whether the deal can be applied as an upgrade or whether there are similar offers available on your current account.

     

    Please contact our Sales team via Live Chat for further assistance: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review the deal you've seen and advise on the best option available to you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    SubbyAuthor
    New Contributor
    May 31, 2026

    The article was useful and correct. I spoke to an agent and was advised either to wait for my update on current plan where I could change to a better deal or go with another provider and come back in order to retain my current mobile number. Appreciate your help and assistance 

    New Contributor
    Harvin2345
    New Contributor
    August 21, 2026

    I need unlimited data 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    August 23, 2026

    Hi ​@Harvin2345.

     

    Thank you for your post. 

     

    If you’re looking for unlimited data, our Sales team can help you either change your existing plan or upgrade to one that better suits your needs.

     

    Please contact our Sales team directly on 0800 049 0250 or via live chat here: https://www.idmobile.co.uk/live-chat.

     

    They’ll be able to go through the available unlimited data options with you and arrange any plan change or upgrade.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement