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Community Member
May 29, 2026

new upgrade

  • May 29, 2026
  • 1 reply
  • 6 views

New upgrade order payment declined?

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 31, 2026

    Hi ​@Fjm,

     

    Thanks for getting in touch.

     

    If your upgrade order payment has been declined, we'd recommend contacting our Sales team for assistance, as they'll be able to review the order and advise on the next steps.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    They'll be happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.