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new upgrade

  • May 29, 2026
  • 1 reply
  • 2 views
F
Community Member
  • Fjm
  • Community Member

New upgrade order payment declined?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 31, 2026

    Hi ​@Fjm,

     

    Thanks for getting in touch.

     

    If your upgrade order payment has been declined, we'd recommend contacting our Sales team for assistance, as they'll be able to review the order and advise on the next steps.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    They'll be happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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