New Contributor

Ordered on the phone yesterday

4 replies
34 views

I placed an order on the phone yesterday and signed the contract via email message. But still no information or anything. Haven't had any email or sms regarding my order

Hosai W

iD Mobile Employee

Hi @onurdata,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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J

jgillies

New Contributor

Yep I made an order 9 days ago and still no reasonable updates. ID Mobile is in shambles currently

O

onurdataAuthor

New Contributor

I cancelled the order. Very very bad service at the moment. Think to leave my current pay monthly sim only plan too

Lamiya C

iD Mobile Employee

Hi @onurdata,

I’m really sorry to hear about your experience and that you felt you had to cancel your order. I understand how frustrating it must be not receiving any updates after placing it.

I can appreciate why this has left you disappointed, especially if you were expecting confirmation and progress updates by now.

If you do decide to revisit your order or your SIM only plan in future, we’ll be happy to help and make sure everything is properly tracked and updated for you from the start.

I’m really sorry again for the inconvenience and thank you for your feedback. it’s genuinely appreciated.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.