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Ordered on the phone yesterday

  • May 27, 2026
  • 2 replies
  • 6 views
O
New Contributor
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I placed an order on the phone yesterday and signed the contract via email message. But still no information or anything. Haven't had any email or sms regarding my order

2 replies

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 28, 2026

Hi ​@onurdata,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
New Contributor
  • jgillies
  • New Contributor
  • May 29, 2026

Yep I made an order 9 days ago and still no reasonable updates. ID Mobile is in shambles currently

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