cannot access sim only upgrades

1 reply
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I'm trying to upgrade to a Sim only deal. I'm receiving an error code using the app and website that's preventing me from upgrading. I only have a day left to upgrade. Any help gratefully received.

Gemma M

iD Mobile Employee

Hi @GWR76,

Thanks for getting in touch.

We're sorry to hear you're experiencing an error code when trying to upgrade via both the app and website.

As this relates to a sales and account-specific issue, we'd recommend contacting our Sales team via Live Chat as soon as possible. They'll be able to check your eligibility, review the error you're receiving, and help complete the upgrade for you before your deadline.

You can reach them here: https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience and hope this gets resolved quickly.

Regards,

Gemma M

The iD Mobile Social Media Team

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