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Question

cannot access sim only upgrades

  • May 29, 2026
  • 1 reply
  • 14 views
G
Community Member

I'm trying to upgrade to a Sim only deal. I'm receiving an error code using the app and website that's preventing me from upgrading. I only have a day left to upgrade. Any help gratefully received.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 31, 2026

    Hi ​@GWR76,

     

    Thanks for getting in touch.

     

    We're sorry to hear you're experiencing an error code when trying to upgrade via both the app and website.

     

    As this relates to a sales and account-specific issue, we'd recommend contacting our Sales team via Live Chat as soon as possible. They'll be able to check your eligibility, review the error you're receiving, and help complete the upgrade for you before your deadline.

     

    You can reach them here: https://www.idmobile.co.uk/live-chat 

     

    We apologise for the inconvenience and hope this gets resolved quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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