Recently active topics

1462 Topics

Matthew T
iD Mobile Employee
Matthew TiD Mobile Employee
published in Articles and competitions.

4 apps for meditation and mindfulness.

Whether you’re stressed from work or just need to take a moment of calm, it can be hard to remember to fit it in when you have a busy schedule. There is even a day to help people do just that - National Relaxation Day, celebrated annually on August 15th. On that day, we’re encouraged to take a break from stress and anxiety and do something they truly find relaxing. Whether it’s going on spa break or just reading a book – it’s all about having time to chill in a way that works for you. And if you’re looking for another kind of chill, be sure to check out our competition at the bottom of the page. We’re giving away a Shark FlexBreeze Portable Fan. Not only is it super powerful, it’s whisper quiet too. So, it won’t interrupt your moment of peace. One of the best ways you can reduce stress in your day is with a little meditation or mindfulness. And there’s no need to run off to a yoga retreat. There are loads of amazing apps that can help you get into the healthy habit of taking some quiet

212355
Sarah Mackay
Newbie
21 minutes ago
W
Newbie
Woolgar442Newbie
asked in Plans & Upgrades.

adding secondary device?

I am just wondering if its possible to add a second device to my existing contract? Want to switch my work phone over to id mobile. Thankyou. 

2
W
Newbie
24 minutes ago
Robyn Young
Civilian
Robyn YoungCivilian
asked in Roaming & International.

Move abroad & still receive calls & texts

I am moving to Spain & will get a Spanish SIM but I would like to keep my eSIM with UK number. After the fair use policy term of 3-4 months roaming abroad will I still be able to receive UK calls & texts at no charge? I’ll obviously switch to the lowest cost monthly plan & wont be using any data or sending texts/calls but want to ensure I can still receive calls for maybe a year until everyone knows my new Spanish number

0
Robyn Young
Civilian
1 hour ago
D
Civilian
Derek JonesCivilian
asked in Ask a question.

Change of payment details

I have recently updated my payment details and as of now the direct debit is still not appearing on bank account. The payment is due 1st August.

1
Martin Evans
Newbie
1 hour ago
Martin Evans
Newbie
Martin EvansNewbie
asked in Ask a question.

Direct debit vanished

I now have had my direct debit vanish from two of my sims no reason or warning then account goes overdue. There appears to be a problem with your direct debit system. I did change them but did it well before due date?? Also this does not explain why they vanished completely from my account

0
Martin Evans
Newbie
1 hour ago
Martin Evans
Newbie
Martin EvansNewbie
asked in Ask a question.

mobile app tech problem

For some reason direct debit vanished from account. This lead to having to pay via app. The issue is when trying to pay via app I put in card details all goes fine until payment authorisation. This requires me to use bank app to authorise payment. BUT as soon as I go onto to bank app to authorise id app logs me out and I keep going in circles. Please advise tech team bug in app that logs you out soon as you go to diffrent app rather that maintaining connection. Bank apps allow you to switch between apps I see no reason why I'd app shouldn't allow this

2
Martin Evans
Newbie
1 hour ago
CrazyDaisyB60
Rookie
CrazyDaisyB60Rookie
asked in Ask a question.

Entered PIN wrong and now SIM blocked

I entered my SIM pin number wrong three times, and my sim is blocked. Tried to get onto the live chat, but the website had been updated, and it said to make a new account. Did that, and they sent a code to my phone, which I can’t unlock, so I can’t get on the website. Tried calling and just get automated options and go around in circles. Tried Twitter/X and they’re closed and saying contact the web site! I’m going crazy! My phone is so important to me (as everyone’s is) but I’m vulnerable and I feel unsafe without it. I’ve take out the sim so at least I can use my apps with wi-fi.  HELP! 

0
CrazyDaisyB60
Rookie
5 hours ago
S
Civilian
ShrewCivilian
asked in Your iD Account & App.

Unable to receive verification SMS on data only SIM

Hello.I have purchase a pay monthly data only SIM from ID mobile. I am trying to set up my app and online account. I have added the mobile number associated with the SIM, but I am then asked to enter the verification number sent to the SIM… when it is a data only SIM (which I have no desire to insert into my mobile in any case as I am using it in a router). As a consequence I can’t move onto the next step and set up my account. Can anyone help please?

0
S
Civilian
5 hours ago
Z
Newbie
zlatev88Newbie
asked in Ask a question.

Doesn't hear anything ringing signal

Hi Since I moved to ID mobile when other people ring me they don't hear any sound/ring just silence, first thing which they can hear is when someone pick up the phone. Any ideas on how this could be fixed? PsHope I was able to explain this properly. Thanks  

2
Z
Newbie
8 hours ago
S
Civilian
SlimCivilian
asked in Pay as you Go.

PAYG or Pay Monthly for overseas visitor?

I have a relative visiting from overseas for 3 weeks. Should I buy them a PAYG esim or a Pay Monthly esim? They will obviously need to keep their existing number after their trip has ended. Not quite sure what the difference is. Thanks

0
S
Civilian
8 hours ago
T
Civilian
teddy66Civilian
asked in Ask a question.

teddy66

Anyone able to give some advice on what happens when your id mobile ac gets hacked?rrecieved a msg yesterday about a pac code , which i hadnt asked for.By the time i managed to use live chat this morning to contact id,i had recieved another msg to say it was all going through.I told agent on live chat that this wasnt me and i didnt want to move to another provider.But inspite of this , my phone no longer  works as it seems  its no longer valid on id network.worse still ,had call from bank to say my ac had been frozen due to unusual activity, so ive got to in branch tommorrow and sort that out.to say im stressed and  cheesed off is an understatement.not really sure id are taking this seriously ,as ive not heard back from them as yet.

0
T
Civilian
9 hours ago
deniseknight101
Civilian
deniseknight101Civilian
asked in Ask a question.

How can I bring my contract forward to a new date.

I am new and am changing from vodafone to ID.  My phone has been delivered and the sim can I use now.  ON the sign up form I had put Aug 4th but my phone is no longer working properly. So really cant wait …Many thanksDenise 

1
andewhite
Legend
11 hours ago
J
Newbie
Jason24Newbie
asked in Coverage & Network.

weak signal

I've kept my phone updated with the latest firmware, tried another phone, even spoken to friends who are on ID mobile and I'm having the same problems as them. I'm finding that I have very bad signal where I'm losing phone calls, not receiving calls and internet is virtually useless. I need my phone for work and work all over the country . Is anyone actually finding the opposite of this? I've been with ID for 6 months now and I'm wishing I hadn't changed provider. And really don't think it's worth the money..... Even though it's cheap.

0
J
Newbie
12 hours ago
Nick Dale
Newbie
Nick DaleNewbie
asked in Coverage & Network.

full signal but horrifically low data speed 100kbps

Hi I signed up yesterday and setup my eSIM earlier today. My mobile data speed is woeful and unusable at 100kbps despite having full signal 

6
K
Newbie
13 hours ago
A
Newbie
asheshouseNewbie
asked in Pay as you Go.

Why can't I log in to my account on the web?

Why can’t I access my account on my laptop.  Always used to be able to.  What’s changed? 

5
Catherine Rodriques
Civilian
13 hours ago
R
Newbie
Rooster51Newbie
asked in Your iD Account & App.

Adding another phone number on app

Can't add my sons details to new app, telling my details are incorrect 

6
Francesca Caliandro
Civilian
13 hours ago
R
Newbie
Ratz1809Newbie
asked in Your iD Account & App.

'Sorry, your details do not match our records' error when I add a plan to the iD Mobile app, what do I do?

I can’t log in to my id account. Keep getting details don’t match

2
Francesca Caliandro
Civilian
13 hours ago
Matthew T
iD Mobile Employee
Matthew TiD Mobile Employee
published in Articles and competitions.

Prep your phone for a last-minute getaway.

Planning a last-minute getaway to somewhere fabulous? We totally understand. Even though the sun has finally made an appearance (fingers crossed), you can never fully trust the British weather! And if you want to make calls, send texts, and browse the web on your phone while abroad without returning to a massive bill — you’ll need to ensure your device is ready for roaming. Fortunately, we’ve got all the tips you need to dodge those roaming charges. What is roaming?  Roaming is what your mobile phone will do when it goes outside of your network provider's coverage area (i.e. when you go abroad). It'll try and look for a foreign network to connect to so you can still make and receive calls, send messages, and access the internet just like when you use your phone at home. Roaming works because loads of providers from all over the world will have agreements in place to allow customers to use each other’s networks. But many foreign networks will apply roaming charges for using their servic

1741
Peter Gray
Civilian
14 hours ago
R
Newbie
RewoodNewbie
asked in Getting started with iD.

Cannot upgrade online

Can't upgrade online. I got an email on 11 July confirming I could upgrade as I was coming to the end of my two year contract.  Since then, I have not been able to do so. There is no option on the app. I did a live chat yesterday and they said due to a glitch, my app has not been refreshed so I'd have to do so by phoning. That's simply not good enough. Anyone else in same boat?

0
R
Newbie
14 hours ago
Bottletree
Rookie
BottletreeRookie
asked in Ask a question.

£216:53 final bill during cooling off.

I had email from id stating they were going to charge me £216:53 for my final bill after cancelling because sim won’t work in mobile phone.  I did the online chat and the person sorted it out and said everything would be sorted.  All of this was well within cooling off period. 

8
Bottletree
Rookie
15 hours ago
L
Newbie
Lou251807Newbie
asked in Roaming & International.

No roaming left after upgraded.

Hello, I’ve just upgrade from a sim only contract to a contract with a phone. As soon as I made the transition I received a message saying I’d used 100% of my data roaming. I contacted the customer service team, and they mentioned they saw I still had all my data roaming. I am very confused, I just wondered if anyone else has had this happen? If so, how was it resolved? 

4
L
Newbie
16 hours ago
Graham Mccormick
Newbie
Graham MccormickNewbie
asked in Getting started with iD.

number transfer

My old phone number should of been transfered from o2 to ID yesterday but has not . What can I do to get this sorted.

3
G
Newbie
16 hours ago
Abbie Buckley-mellor
Civilian
Abbie Buckley-mellorCivilian
asked in Ask a question.

stupid app

I’m just wondering if anyone can help me, I can not log into my app as it keeps saying “ sorry you details don’t match our records” but it’s my number and my name I’m not sure what is happening it started since they updated there app and I can’t log on online either 

0
Abbie Buckley-mellor
Civilian
16 hours ago
Jenna Cox
Newbie
Jenna CoxNewbie
asked in Ask a question.

Pac Code not working

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

2
Tyler
iD Mobile Employee
16 hours ago
A
Newbie
Alex2001
asked in Roaming & International.

struggling to access account

Hi, I am struggling with accessing the app after the app change and am currently abroad. I am using an eSIM and just wanted to check it was working and not costing me anything on my data but can’t check. 

3
Dos Santos Aurelia Nathania
Civilian
16 hours ago
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