Hey there ​@Tadge, sorry to hear that. What happens when you try to redeem it please?

Is it for Apple TV, Music or Arcade?

Thanks,

Tyler

Apple Music. It returns an error code !?

Hi ​@Tadge 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika

Thank you 

You’re very welcome ​@Tadge, we’ll speak there.

Thanks,

Tyler

Hi, 

Still getting this error message?! 

UID Missing 
or incorrect.

Hey there ​@Tadge, is this via the old link, or a new link one of our agents sent via PM’s?

Thanks,

Tyler

Old link via email. Not received a new link from agent? If I have, I can’t find it.  
 

Hey there ​@Tadge, as mentioned, my colleague has dropped you a private message, and we’ll get back to you ASAP there, where we’ll send you a new link to try once we respond to you.

Thanks,

Tyler

Okay 

Thanks …

You’re very welcome ​@Tadge.

Kind regards,

Tyler

Hey can you help me too?

Hey there ​@Shaqshaq, are you having the same issue as above please?

Thanks,

Tyler

Yeah and the email link isnt there but i have screenshots to show im applicable and the sales guy said it was available aswell

Hey there ​@Shaqshaq, when you say the email link isn’t there, what do you mean by that sorry? You haven’t received the email from us yet?

Thanks,

Tyler

Hey ive had a few emails but non of them say anything about the offer. 

When did you order please ​@Shaqshaq?

Thanks,

Tyler

Thursday and the offer was still valid on the website the sales advisor recommended i take screenshots which i did

Hey there ​@Shaqshaq, no problem. For the Apple promotions, we will send you an email with these 12-days after your purchase date. If you don’t receive the codes then, please let us know here.

https://www.idmobile.co.uk/apple-subscriptions

Thanks,

Tyler

Hey i got the email and clicked the link but it didn’t work.

Hi ​@Shaqshaq 

Please could you reply to the PM so we can provide a new link?

Anika

I havnt got any private messages from you.

Hey there ​@Shaqshaq, to confirm, we’ve not send you a PM via Community yet?

Thanks,

Tyler

Yeah nothing and now this like day three of sorting this out.

Hi ​@Shaqshaq 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika