My data connection is always sooo slow!! | iD Mobile Community
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My data connection is always sooo slow!!

  • July 16, 2025
  • 8 replies
  • 20 views

Lucy Roberts
New Contributor

I have a Google Pixel 7 and have just left Smarty to come to ID. They both use same network but my data connection with ID is shocking!!

Best answer by andewhite

It's an esim

 

Maybe try using a physical iD SIM instead, ​@Lucy Roberts.

8 replies

andewhite
Platinum 
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  • Platinum 
Contributor
  • July 16, 2025

In just one place, or everywhere, ​@Lucy Roberts?


Lucy Roberts
New Contributor
  • Author
  • New Contributor
  • July 16, 2025

Pretty much everywhere 


Lucy Roberts
New Contributor
  • Author
  • New Contributor
  • July 16, 2025

Pretty much everywhere 


andewhite
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  • Platinum 
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  • July 16, 2025

Perhaps the iD SIM is somehow damaged or defective, which is impacting your mobile data service, ​@Lucy Roberts

Are you able to try your iD SIM in another network unlocked phone? 


Lucy Roberts
New Contributor
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  • New Contributor
  • July 16, 2025

It's an esim

 


andewhite
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  • Answer
  • July 16, 2025

It's an esim

 

Maybe try using a physical iD SIM instead, ​@Lucy Roberts.


Lucy Roberts
New Contributor
  • Author
  • New Contributor
  • July 16, 2025

Thanks I'll ask if they can send me one


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey there ​@Lucy Roberts, we hope the kind advice from ​@andewhite has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler