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Replacement sim

  • February 26, 2025
  • 8 replies
  • 298 views
Craig Gretton
New Contributor

Hi, 

 

I got a replacement sim from curry's yesterday as I normally use esim. 

 

I've activated it and put it in my phone but doesn't work and just says emergency calls only or no service. Any help appreciated please. 

Best answer by MZone

Try using the iD online Live Chat service, to speak to a customer adviser ​@Craig Gretton  

The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​

Failing that might be a faulty SIM card. Why did you change from eSIM to physical SIM?

You can order a replacement eSIM through your account and they will email you the QR code. 

    8 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • February 26, 2025

    Can take a few hours to activate. Have you turned the phone off/on?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Craig Gretton
    New Contributor
    • Craig Gretton
    • Author
    • New Contributor
    • February 26, 2025

    Yea done all that yesterday. Even got the text through as i can use the esim. 

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • Answer
    • February 26, 2025

    Try using the iD online Live Chat service, to speak to a customer adviser ​@Craig Gretton  

    The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​

    Failing that might be a faulty SIM card. Why did you change from eSIM to physical SIM?

    You can order a replacement eSIM through your account and they will email you the QR code. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • February 27, 2025

    Hey there ​@Craig Gretton, sorry to hear your new SIM isn’t working yet.

     

    Are you still having issues now?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Louise Ross
    New Contributor
    • Louise Ross
    • New Contributor
    • July 17, 2025

    Hi how did you activate the replacement sim card from Curry’s?

    i am trying on the website but am getting a error

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 17, 2025

    Hey there ​@Louise Ross, what error do you get?

     

    Have you also tried via the app?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Louise Ross
    New Contributor
    • Louise Ross
    • New Contributor
    • July 17, 2025

    Oops something went wrong,  can use the app as the phone doesnt have a current network so cant get the text message to set up the app

    the whole situation has been caused because they ported the phone number over too early 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 17, 2025

    Hey there ​@Louise Ross, sorry to hear that. I see on your other comment/thread, ​@andewhite suggested contacting our live-chat. Have you managed to do so?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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