Hi ​@Mian Kashif 

We’re sorry to hear this.

Which device are you using?

Is this for every single contact on your device or some contacts?

Anika

Hi ​@Anika A.

I appreciate your time. I am using Sharp Aquos R.6, It was working fine with O2 and ID Mobile, after Keep my number the problem started and now its three months, I am bearing all the incoming calls as UNKNOWN. There is not even a single call in this time frame with Caller ID i.e caller's phone number. There is no way to call back the missed calls and there is no way to see which calls are important to attend and reject. I am helpless and frustrated.

Which device are you using?

SHARP AQUOS R6

Is this for every single contact on your device or some contacts?

Every Single Contact.

Many Thanks for the understanding.

Thank you for confirming. 

Unfortunately the handset you are using is not an iD Mobile approved device.

Are you able to test the SIM in another handset?

Natalie 

Hi ​@Natalie W.

The Handset working good with this HANDSET before KEEP MY NUMBER, I have Switched from O2 and all was working perfectly on O2.

I have used the Sim in Samsung A-70 and its the same with all calls are UNKNOWN.

Hi ​@Mian Kashif 

Thank you for confirming!

Is the VoLTE option enabled on your device? 

Does the Google account used with your device have the correct mobile number?

Anika

There are no settings relating to inbound caller ID, just outbound (e.g. withholding your number) so it won’t be a setting issue.

My advice would be to put your sim inside a different device, preferably one on the iD Mobile supported list. You've done that, and you've tried replacing the SIM.

I'm thinking maybe something went wrong with the port (split port) but I've never come across such an issue before, so I can't say for sure. Either way, iD Mobile will have to raise a ticket with THREE and have them look at your account.

Thanks ​@Anika A for asking.

YES, VOLTE Option is enabled on the device.

YES, Google account used with device has the exact number, which is the same number used since 6months.

Hi ​@WelshPaul.

I appreciate your time, please.

You are absolutely Right, Its really hard to make them understand because initially they were guiding me stupid things i.e Install Truecaller, How to Hide ID, How to Block Unknown calls.

The ticket has already been raised and 3 SLA Of 48 hours has been passed and its 4th SLA of 48 hours in which 24 hours has been passed but still facing the same issue.

Hey there ​@Mian Kashif, if this has already been raised via another team to our technical team, then I’d recommend keeping in touch with them and they’ll work to assist as soon as possible.

Thanks,

Tyler

Hi ​@Tyler C.

Thanks for understanding, I appreciate your time reading.

The matter has already been raised with ID mobile Technical Team and today its 4th SLA of 48 hours for Technical Team.

Hey there ​@Mian Kashif, thank you for letting us know. Our technical team will be working to resolve ASAP for you, and please keep in touch with the team you raised this with already. We’re sorry for any delays with the investigation, however, rest assure our team will be doing all they can to help, and sometimes can take slightly longer than expected.

Thanks,

Tyler

Thanks for the reply ​@Tyler C. I have already made it clear proactively on the chat that if they are unable to resolve the issue in the current month i.e Current Billing Month, this would be the last month for me with ID Mobile and moreover I also needs compensation for the services which are not fully offered and especially the time factor.

Hey there ​@Mian Kashif, no problem. They’ll work that out with you once the resolution is in place, or if we cannot resolve.

Thanks,

Tyler