cancel not needed add on | iD Mobile Community
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Question

cancel not needed add on

  • July 17, 2025
  • 3 replies
  • 44 views

Hello I am wondering if I am able to cancel a addon that was accidentally added on to my contract. It is for 15GB 12 months. I really do want to have to pay an extra 30 pound a month for a service I do not need as my contract is unlimited everything.

 

 

Thank you for your help  in this matter.

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey there ​@Barry1983, sorry to hear that. Typically, we cannot refund or cancel add-ons, unless it was a fault on our end. However, as this is an extra add-on for 12-months, we can see what we can do.

 

Can we ask why or how this was added please?

 

Thank,

Tyler

 

 


  • Author
  • New Contributor
  • July 17, 2025

Thank you very much for responding, it would be greatly appreciated if you could cancel it. But I would understand if you can not.

 

      Sincerely Barry.


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  • iD Mobile Employee
  • July 18, 2025

Hi ​@Barry1983 

 

Please could we ask why or how this was added?

 

Anika