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How to add a plan to my account without SMS

Forum|Forum|1 year ago
July 16, 2025
6 replies
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I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM)

How can I add this plan without access to the phone to be able to receive the confirmation SMS message?

Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app?

Any suggestions welcome - this must have happened to other people

Thanks

Best answer by WelshPaul

To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.

You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.

https://idmobile.co.uk/live-chat

WelshPaulAnswer

Platinum  Contributor

To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.

You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @Mike Gooch, we hope the kind advice from @WelshPaul has been able to help.

Please let us know if any further questions.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Mike GoochAuthor

New Contributor

Thanks @WelshPaul really helpful and was sorted this morning over chat

Mike

Tyler C

iD Mobile Employee

We’re glad to hear all is sorted @Mike Gooch! Thank you for your help @WelshPaul!

Kind regards,

Tyler

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G

grandslamgoal

New Contributor

Could anyone explain exactly the text used in the Live Chat to get this issue sorted? I can’t get anywhere with the live chat - it just keeps giving me information about the standard process which involves getting an SMS verification. We don’t have the handset, so I need to opt to receive the verification another way (email is surely an option??) to then add the phone number to my online account to then request the replacement eSIM. This feels far too difficult for what must be a very common situation.

M

Marquerita T

iD Mobile Employee

Hi @grandslamgoal.

Thank you for your post. I understand how frustrating this process must feel, especially without access to the handset.

Can I just confirm, are you looking to set up a replacement eSIM for your number?

If so, we can help with this via Live Chat. As you’re unable to receive the SMS verification, we’ll need to complete an identity check instead. This will involve you providing a clear photo of yourself holding a valid form of ID (passport or driving licence).

Once this is completed, we can arrange for the eSIM to be issued to you.

You can contact us here: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

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