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How to add a plan to my account without SMS

  • July 16, 2025
  • 5 replies
  • 129 views
M
New Contributor

I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM)

How can I add this plan without access to the phone to be able to receive the confirmation SMS message?

Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app?

Any suggestions welcome - this must have happened to other people 

Thanks

 

 

 

 

Best answer by WelshPaul

To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.

You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.

https://idmobile.co.uk/live-chat

 

    5 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • July 16, 2025

    To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.

    You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • July 17, 2025

      Hey there ​@Mike Gooch, we hope the kind advice from ​@WelshPaul has been able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      M
      New Contributor
      • Mike Gooch
      • Author
      • New Contributor
      • July 17, 2025

      Thanks ​@WelshPaul really helpful and was sorted this morning over chat

       Mike

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • July 17, 2025

        We’re glad to hear all is sorted ​@Mike Gooch! Thank you for your help ​@WelshPaul!

         

        Kind regards,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        G
        New Contributor

        Could anyone explain exactly the text used in the Live Chat to get this issue sorted? I can’t get anywhere with the live chat - it just keeps giving me information about the standard process which involves getting an SMS verification. We don’t have the handset, so I need to opt to receive the verification another way (email is surely an option??) to then add the phone number to my online account to then request the replacement eSIM. This feels far too difficult for what must be a very common situation. 

        M
        iD Mobile Employee
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        • Marquerita T
        • iD Mobile Employee
        • May 6, 2026

        Hi ​@grandslamgoal.

         

        Thank you for your post. I understand how frustrating this process must feel, especially without access to the handset.

         

        Can I just confirm, are you looking to set up a replacement eSIM for your number?

         

        If so, we can help with this via Live Chat. As you’re unable to receive the SMS verification, we’ll need to complete an identity check instead. This will involve you providing a clear photo of yourself holding a valid form of ID (passport or driving licence).

         

        Once this is completed, we can arrange for the eSIM to be issued to you.

         

        You can contact us here: https://www.idmobile.co.uk/live-chat.

         

        Thanks,

        Marquerita

        The iD Mobile Team

         

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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