How to add a plan to my account without SMS | iD Mobile Community
Skip to main content
Answer

How to add a plan to my account without SMS

  • July 16, 2025
  • 4 replies
  • 42 views

I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM)

How can I add this plan without access to the phone to be able to receive the confirmation SMS message?

Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app?

Any suggestions welcome - this must have happened to other people 

Thanks

 

 

 

 

Best answer by WelshPaul

To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.

You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.

https://idmobile.co.uk/live-chat

 

4 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • July 16, 2025

To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.

You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.

https://idmobile.co.uk/live-chat

 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 17, 2025

Hey there ​@Mike Gooch, we hope the kind advice from ​@WelshPaul has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 17, 2025

Thanks ​@WelshPaul really helpful and was sorted this morning over chat

 Mike


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 17, 2025

We’re glad to hear all is sorted ​@Mike Gooch! Thank you for your help ​@WelshPaul!

 

Kind regards,

Tyler