Solved

How to add a plan to my account without SMS

Forum|Forum|7 months ago
July 16, 2025
4 replies
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Mike Gooch
New Contributor

I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM)

How can I add this plan without access to the phone to be able to receive the confirmation SMS message?

Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app?

Any suggestions welcome - this must have happened to other people

Thanks

Best answer by WelshPaul

To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.

You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.

https://idmobile.co.uk/live-chat

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|7 months ago
July 16, 2025

To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.

You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.