I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM)How can I add this plan without access to the phone to be able to receive the confirmation SMS message?Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app?Any suggestions welcome - this must have happened to other people Thanks

To add a plan to your account, you must complete two-factor authentication. This security feature prevents unauthorised individuals from accessing your account and making changes to your plan or viewing your bills.You will have to chat with a live chat agent to request a replacement SIM or pop into a local Curry’s store.https://idmobile.co.uk/live-chat

Thanks @WelshPaulreally helpful and was sorted this morning over chatMike

How to add a plan to my account without SMS

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