New Contributor

Question

cant receive texts

Forum|Forum|1 year ago
July 16, 2025
7 replies
55 views

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through.

On iphone, up to date software, done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working.

Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for.

Please help!

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iD Mobile Employee

Hey there @Calum Watson, sorry to hear that. What phone do you have please?

When you go into phone settings, does your phone number show correctly?

Thanks,

Tyler

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Calum WatsonAuthor

New Contributor

Hi, yes it does. Already checked that

iD Mobile Employee

Hey @Calum Watson, thank you for confirming.

Is the issue with all texts, or only sometimes or to certain numbers?

Thanks,

Tyler

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Calum WatsonAuthor

New Contributor

As far as I'm aware, all numbers

iD Mobile Employee

Sorry to hear that @Calum Watson. Do you have VOLTE enabled?

Also, what iPhone do you have?

Thanks,

Tyler

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New Contributor

I’ve got the exact same problem, am on an iphone 14

iD Mobile Employee

Sorry to hear this @ZoeT-Y

Please can you try following the steps in this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community

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