cant receive texts | iD Mobile Community
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Question

cant receive texts

  • July 16, 2025
  • 7 replies
  • 30 views

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through.

 

On iphone, up to date software,  done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. 

Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for.

 

Please help!

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey there ​@Calum Watson, sorry to hear that. What phone do you have please?

 

When you go into phone settings, does your phone number show correctly?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 17, 2025

Hi, yes it does. Already checked that


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey ​@Calum Watson, thank you for confirming.

 

Is the issue with all texts, or only sometimes or to certain numbers?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 17, 2025

As far as I'm aware, all numbers


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Sorry to hear that ​@Calum Watson. Do you have VOLTE enabled?

 

Also, what iPhone do you have?

 

Thanks,

Tyler


  • New Contributor
  • September 2, 2025

I’ve got the exact same problem, am on an iphone 14


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 2, 2025

Sorry to hear this ​@ZoeT-Y 

Please can you try following the steps in this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community