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Question

Received a text message to say me new sim has been activated but I didn't request a new sim now I can't receive calls or texts

  • July 16, 2025
  • 2 replies
  • 77 views
M
Community Member

Hi there,

I received a text message to say new SIM has been activated but I have not requested a new SIM.  Now I have no phone signal and can’t receive text messages or calls even when connected to Wi-Fi.

 

Regards,

 

Simon

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • July 17, 2025

    https://community.idmobile.co.uk/fraud-167/i-think-i-ve-been-a-victim-of-fraud-what-should-i-do-56745

    This community article could help, ​@mirrorball1973. 

    Forum member (non-iD).
    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • July 17, 2025

    Hi ​@mirrorball1973  I am very sorry to hear this has happened.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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