Still not working 

Hey there ​@AshClair, sorry to hear that. Do you have Voicemail enabled via the iD Mobile app/website please?

Thanks,

Tyler

Your website is so difficult to see. Found it and enabled it. Let's see if it works. Thanx. Ps. I have another enquiry I posted regards the network voice issues you had last month, and previous one. Is there any compensation for this? I had urgent Union and legal calls I missed, as well as family, especially my elderly mother. Also at other times, regular occurrence , calls drop or "pause" and this leads to a very unprofessional call between caller and myself. Why? Thanx

Hey there ​@AshClair, enabling voicemail should allow it to work now. Please give it up-to 24 hours to enable fully.

As mentioned on the other post, we can look at crediting yourself with 1-days line-rental due to the 1-day call outage if you’d like us to drop you a PM to do so.

Thanks,

Tyler

Tyler,

Thank you for msg. 

Regards vmail I will check tomrw to see if working and able to access as per your website.

Is one day refund your maximum, especially with impact it caused others and myself? What about previous incident, when people lost total access to network?

Thank you.

That’s great ​@AshClair, let us know on the voicemail front.

In terms of the recent outage, as it was only a one-day call outage, we’d only look at crediting 1-day line-rental. In terms of the older outage, we wouldn’t look at offering anything for that one at this point, as it wasn’t a recent outage, and would expect the customer to get in touch with us closer to when that occured when it did, not after a different outage.

Thanks,

Tyler

Really? No worries just do what credit you can give. 

Thanx

Hey there ​@AshClair, that’s correct, yes. So we can look at applying that, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler