Recently active topics

My phone’s Wi-Fi calling is enabled but it doesn’t seem to be working. I can’t make any calls while connected to Wi-Fi even though there’s a signal.I have any eSIM that operates on an iPhone 16 Pro Max running iOS 26.4 

I've just returned from Dubai, my manual network selection is being rejected, and I need you to refresh and re-provision my SIM on the network

I paid a September bill on 28.09 then I charged my pay date to 8th of the month so another bill came out on 08.10 and now I have a 1 and half month bill coming out on 08.11. That doesn’t seem right! I feel like in 1 and a half months I’ve paid 3 and a half bills. Can you check this please? 

Please can you send me a new eSIM as I have been unable to scan the eSIM or download it and I’ve paid 4 month of direct debits with no benefit so far

My phone arrived sooner than I thought and my switch date isn't for another week. I need to bring the switch date forward to today. How do I do that?

Issues since switching

i want to stop my plan and change network as this network doesnt help you with anything when im paying them every month for a simcard and not being able to use it

I’ve had to leave iD and there’s a few quid left in in my account. How do I go about getting a refund?

Hi, I am a heavy data user with an unlimited Sim. In the last month I have used 147GB. Tonight my speeds have dropped from a reasonable 4g/5g speed to around 5mbps. I have tested this with numerous devices, checked the coverage checker and service status. Everything appears normal and nothing is showing as having any issues. I am under the impression that ID did not throttle speed after a certain data usage after a reply by an employee here -“In the UK: Unlimited really means unlimited , no speed caps or data limits for domestic use.”If there is indeed a throttle after a certain data usage then the reply above is misleading. I have not been abroad or roamed on my sim. Can you confirm whether there is a data cap at which point speeds are slowed to an unusable speed? If so, what is that cap? If there is no cap, what is likely to be causing this considering everything appears to be working fine on everything I have checked. Many thanks in advance

When I try and make a phone call I just get an automated voice saying ‘you are currently unable to make any calls due to capped limit’ so I can’t call anyone, but my plan gives me unlimited minuets. What can i do?

I’m an international student and bought a phone plan with lebara as I planned on using an old phone while I was in the UK. Instead Id mobile offered me the ability to keep my current phone and add a phone number onto it. However, I have tried to transfer the number over twice now and waited past the date of the switch and still nothing has changed. I still have the number that id mobile gave me when I joined but wont transfer the number from lebara that is already tied to a majority of my accounts here.

Hi there,I have been a customer of yours for over 3 years now and have seen that you have some upgrades for the Google pixel 11. As I am currently paying 10 pounds. I have seen the prices are considerably higher. Whilst I appreciate it would be a new phone. Please may we discuss a special offer considering my 3 years of commitment? Otherwise, I will have to consider leaving. Thanks! Angus 

Live chat

I am looking to upgrade, however your offers are very poor, I can cancel with you and start again with you as a new customer on a much netter deal can you off the same or better deal? 

Can I please speak to a real person?

Hello, I recently placed an order but it was unsuccessful. I have double-checked and all my personal details, address, and payments are correct. Could you please confirm the exact reason why my order was declined?

Hi, can you please tell me when my plan runs out? Is it a two year plan I’ve got and when the last day it’s so I can either upgrade or get a new plan.

help upgrading my phone  

want to keep my current sim as I have changed my mind about switching The window until the cut off (30 days) hasn’t happened yet so I assume I can cancel the cancellation? any reply would be appreciated as the chat bot doesn’t work for me (tried on two different devices, networks and browsers - plus I don’t know what option to call on the selection menu on the dial up assist)

Hello, my in app upgrades are a lot more expensive than ones I have found on a comparison website, all for ID mobile. I obviously want to remain here but the in house offers don't make sense for keeping loyal customers.  Do I have to leave ID mobile or create a new account to take the better offer? Why is this so complicated

The texts I receive from ID telling me I’ve used 80% or 100% of my data allowance don’t match what I am seeing in my account on the app/online. For example, I’ve just received a text telling me I’ve used 100% of my data for this month, but according to the app I’ve got 4.7GB remaining. This is happening every month. What is going on and how do I fix it?

Hi my contract runs out next weektried to load multiple times the ‘view all sim only upgrades’ but page is blank 

I live in the BR8 post code and travel to the SE13 area everyday for work. I have recently joined the ID mobile network from O2. I have the sat nav on on my phone and also listen to the radio through my phone. The coverage I now get is so poor. The satnav stalls and is always playing catch up, the radio go’s on and off 6 -7 times due to again poor coverage. With O2 I never had an issue. I cycle a lot and use Garmin through my phone, again poor coverage/ Now I know O2 was expensive and ID is a 3rd of the price, is this why its cheaper ? you get poor service ? I have even bought a newer phone and different case just to see if that was the problem. Is this just me ? or do i need to go back to O2 for an easy life.Thank you 

When I purchased the new sim , I issued the PAC number and transfer date, however, having just checked the documents it says I didn’t select a transfer date, I urgently need the old number transferred- please help