Hi ​@Bardgettb,

Thanks for getting in touch and we’re sorry to hear you’re having issues viewing the SIM only upgrade options.

Our Sales team will be able to help you directly and go through the upgrade options with you. You can contact them here: https://www.idmobile.co.uk/live-chat

They’ll be able to check your eligibility and help place the upgrade for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Same here, the link from both the app and the webpage try to take you to  https://www.idmobile.co.uk/shop/upgrade/id-sim-only-deals which doesn’t appear to exist...ughh.

Same here

Hi ​@GeraintJ  & ​@Anndyg1988 

Thank you for reaching out.

We apologise that you have been unable to proceed with your upgrade.

Please note that upgrades are only available once your account becomes eligible for an upgrade. You can check your upgrade eligibility by logging into the iD Mobile app and going to the Upgrade section, where any available upgrade options will be displayed.

If you are eligible, you will be able to view the available plans and upgrade options directly through the app.

Alternatively, you can contact our Sales Team via Live Chat or by calling 0800 049 0250. They will be happy to review your account and discuss the options available. Please note that the Sales Team will only be able to provide upgrade options once you are eligible for an upgrade.

Owethu

I followed the link as I received a mail from yourselves informing me of my eligibility to upgrade. The link returns a HTTP ERROR 500 which simply put is an Internal Server Error. Stop blaming your subscribers for your poor IT.

Shows how much attention the mods are taking in when they dont even read the post thoroughly!!.. clear as day that me and you and others can't upgrade online 

Yep, just switched to Lebara, don't have time for this nonsense.

Hi ​@Anndyg1988,
 

If you are eligible, you will be able to view the available plans and upgrade options directly through the app.

Alternatively, you can contact our Sales Team via Live Chat or by calling 0800 049 0250. They will be happy to review your account and discuss the options available. Please note that the Sales Team will only be able to provide upgrade options once you are eligible for an upgrade.

Thanks,
Hosai

Well-done Hosai, you have done the exact same as ​@Owethu M and not read the post. 

The upgrade page is blank when we click on it. 

Please refrain from using a clipboard to reply to posts. Not helpful 

Hi ​@Anndyg1988,

We're sorry to hear you're having trouble with the upgrade page.

Unfortunately, we're unable to process upgrades or access sales systems from the Community, so we're not able to investigate or arrange an upgrade from our side.

As the page is appearing blank, we'd recommend getting in touch directly with either our Sales team or Customer Service team, who can check whether there's an issue with the account or help arrange the upgrade manually if required.

You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

We appreciate that this may not be the answer you were hoping for, but they'll have access to the tools needed to investigate the issue further.

Regards,

Gemma M

The iD Mobile Social Media Team