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WiFi calling not working, but enabled

  • April 7, 2026
  • 1 reply
  • 21 views

My phone’s Wi-Fi calling is enabled but it doesn’t seem to be working. I can’t make any calls while connected to Wi-Fi even though there’s a signal.

I have any eSIM that operates on an iPhone 16 Pro Max running iOS 26.4

 

Best answer by Kwanele Z

Hi ​@Alexbw,

 

Thanks for your message.

 

We’re very sorry to hear that you’re experiencing issues with Wi-Fi Calling, especially while you’re also having signal problems. We understand how frustrating this can be.

To help resolve this, please try the following steps: restart your phone, toggle Wi-Fi Calling off and back on, and reset your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Once done, reconnect to Wi-Fi and check if Wi-Fi Calling starts working again.

Please keep us updated, and we’ll be happy to assist further if the issue continues.

 

Thanks,

Kwanele

1 reply

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  • iD Mobile Employee
  • Answer
  • April 8, 2026

Hi ​@Alexbw,

 

Thanks for your message.

 

We’re very sorry to hear that you’re experiencing issues with Wi-Fi Calling, especially while you’re also having signal problems. We understand how frustrating this can be.

To help resolve this, please try the following steps: restart your phone, toggle Wi-Fi Calling off and back on, and reset your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Once done, reconnect to Wi-Fi and check if Wi-Fi Calling starts working again.

Please keep us updated, and we’ll be happy to assist further if the issue continues.

 

Thanks,

Kwanele