Hello, I’m having this issue also. I’ve followed the suggested steps and am still unable to make wifi calls. I live in an area with no signal so it’s really important I’m able to make calls over wifi. Thanks

Same as Alice and the others above - this issue began on Friday - I have been using wifi calling up until then with no issues. Wifi calling is essential for me. using oneplus nord 4, oxygen)S 16.0.5

There is a continual issue with this. I live remotely and rely on Wifi calling for work and personal as well. 

I can actually have signal outside as well as be indoors with full wifi bars ...and the phone still won’t work...(iphone 15) all running latest IOS - 26.3.1(a), network reset, airplane mode used - cuts call off, full wifi signal, no VPNs and Broadband working fine...i’m on the internet as i type this on the same broadband so its not that. The only time it seems to work is if i’m in a big city - so can only assume its down to the network and coverage. 

There doesn’t seem to be any work around i’m afraid. I have been dealing with this for a year or so. It appears to do with Apple updates and ID Mobiles network incompatibility. Neither will take responsibility which doesn’t help anyone. 

On the plus side, the phone stops papers blowing away. 

Hi ​@Oneminimalman.

Thank you for taking the time to share such a detailed explanation. I’m really sorry to hear that you’ve been experiencing ongoing issues with your service. I completely understand how frustrating this must be, especially as you rely on WiFi Calling for both work and personal use.

To help rule out any device or network configuration issues, could you please try a network reset using the steps below for your device type:

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the existing number and re-enter it
Tap Save
Go to Settings > Messages and turn iMessage OFF
Go to Settings > General > Transfer or Reset iPhone
Tap Reset > Reset Network Settings
Once completed, restart your device
Then go back to Messages and turn iMessage back ON so it re-verifies your SIM

For Android:

Open Settings
Tap General management
Tap Reset
Tap Reset network settings

Once this has been completed, please test your WiFi Calling again.

If the issue continues after completing these steps, please contact us directly so we can escalate this to our Technical Team for further investigation: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

I have the same problem. WiFi calling has not worked for days despite trying alL the resets advised on this forum. 
very disappointing. 

Hi ​@CMJT,

I am so sorry to hear of your ongoing issues with your WiFi calling. 

• Check your phone is fully up to date
• Try a different WiFi network if you can
• Make sure your phone is set to 4G or 5G, not 2G/3G
• If possible, try your SIM in another phone to see if it works there

If it’s still not working, please let us know so that we can further investigate.

Regards,

Gemma M

The iD Mobile Social Media Team

HI Marquerita,

I tried this and its not made any difference i’m afraid. I forgot to say i have also had a replacement SIM at the start as was having the same issue back then (12months ago) 

Hi Gemma. I’m sorry to say it simply doesn’t work. I do not have another phone to try and my Wife’s phone is locked to a particular provider.

On the other solutions “Tap Reset > Reset Network Settings” does not exist in the latest IOS - only have the option to erase all content, “Reset” or Prepare for a new iPhone. No-one of which I’m prepared to risk until I hear back from ID mobile.

It is a shame the service from ID is so poor :-( So many people appear to have lost WiFi calling...

Hi ​@CMJT,

Thanks for sharing, however all iPhones as well as the latest iOS come with these steps:

Step 1: Go to ‘Settings’

Step 2: Click ‘General’

Step 3: Scroll to the bottom, and then click ‘Transfer or Reset iPhone’

Step 4: Click ‘Reset’

Step 5: Click ‘Reset Network Settings’

Step 6: Click ‘Reset Network Settings’ (Please note that all saved APN, Wi-Fi and Bluetooth connections and passwords you’ve created will be deleted).

Thereafter, you can follow the onscreen steps to complete the process. 

Regards,

Gemma M

The iD Mobile Social Media Team

​@Marquerita T tried the android network reset - lost all my network and bluetooth settings. wifi calling problem still persists. have had a few good days since last report but issue is back. have checked everything with routers etc and 100% not wifi side.

Hi ​@Braddan D B Johnson.

Thanks for taking the time to carry out those checks and for the update. I’m sorry to hear the issue has returned.

Please contact us directly via Live Chat so we can review everything on your account and escalate this to our technical team for further investigation.

You can reach us here: https://www.idmobile.co.uk/live-chat.

Once we’ve got the full details, we’ll be able to get this properly investigated for you.

Thanks,

Marquerita

The iD Mobile Team

I’ve tried all the suggested solutions. WiFi calling still not reactivated. 
 

extremely disappointing ☹️ will have to move to another provider as I rely on this for my work and must be contactable. 

hi Gemma. It still doesn’t work - extremely disappointing ☹️ I can’t remain with ID if this is now the situation as I rely on the service for my work and cannot be reliably contacted without WiFi calling. Looks like I need to move to a more reliable provider ☹️

issue is ongoing. agent response is generic and unhelpful. please can we get definitive answers?

Hi ​@Braddan D B Johnson.

I’m sorry for the frustration and for the impact this ongoing issue is having on you. I understand you’re looking for clearer answers, and I appreciate how this situation may feel unhelpful from our responses so far.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available.

Thank you again for your understanding and continued patience.

Thanks,

Marquerita

The iD Mobile Team

We are also having this issue on all 4 IDmobile phones in our house. We lost signal in our local anre about 6 months ago which still isn’t fixed. So we have been relying on WiFi calling. Which now also doesnt work and stopped about a week or 10 days ago.
 

to rub salt into the wound customer service told me on live chat I couldn’t get a refund until all the issues was fixed, and I’d have to apply for a refund separately on each of the 4 plans! Awful service.

Hi ​@hmw2 

Sorry to hear that WiFi Calling is not working for you.

Have you checked with your broadband provider whether the calls and services are being routed correctly? The issue may be related to how that specific network or router is handling the connection to iD Mobile’s IMS (WiFi Calling service).

-Michael Z

Hi - I am having this problem also on an iPhone and 2x Android phones connected to ID mobile.  Interestingly I have a work iPhone connected to Vodafone and the Wifi calling on that is working perfectly.  What is the latest status on a fix?

With the exception of wifi calling, I have been very happy with ID mobile, but as I rely on wifi calling when at home, this will be the reason I switch providers!

I also have this issue with an android device. I've tried all the items above. Nothing fixes it. Whilst I'm in the house the calls just go to VM and I get sporadic signal as I'm in a rural area. This is making ID mobile unusable in my house. 

Hi ​@Parneeuk, 

We’re sorry to hear that you are also experiencing the same issue on an Android device, especially after already trying the troubleshooting steps provided.

As you have mentioned that you are in a rural area and experiencing sporadic signal indoors, the issue may be related to limited indoor network coverage within your location. This would also explain why calls are intermittently diverting directly to voicemail when the handset temporarily loses connection to the network.

We would recommend checking the following additional settings on the Android device:

• Ensure Wi-Fi Calling is enabled:
  • Settings
  • Connections / Mobile Networks
  • Wi-Fi Calling ON
• Ensure VoLTE/4G Calling is enabled:
  • Settings
  • Mobile Networks
  • Enable VoLTE / 4G Calling
• Manually set the handset to 4G/LTE only instead of 5G

Please also try:

• Testing calls outdoors to compare coverage stability
• Turning Automatic Network Selection OFF and manually selecting the network
• Resetting network settings again after enabling Wi-Fi Calling

If the service continues to remain unstable specifically within your home area after trying the above, please contact us via Live Chat or direct message through our social media platforms so that the coverage and local area can be investigated further.

I am convinced this is an iD back end problem that we cannot fix by fiddling with our phone settings.

Why do I say this?

Wifi calling stopped working over the early May bank holiday on my Pixel 10 Pro X; then with no software / OS / settings changes it started working again by about the Wednesday.

Now after this late May bank holiday it has stopped working again (no settings / App / OS updates of course), although now it’s still not working.

So iD… please stop telling us it’s our phone settings / app / OS updates and actually look at what is going on with the Wifi calling backend.

As an update… I got a 4G antenna as a backup to my main internet which is provided by a UK Starlink subscription.

WiFi calling works if I switch to the 4G router WiFi (it’s using an iD SIM), but not when I switch back to Starlink. In fact the phone thinks it’s still connected via WiFi calling, as it shows the connection as “iD Wi-Fi Calling”, but it doesn’t actually get SMS or let me do voice calls.

So my guess is that the iD Wi-Fi calling backend has some geofencing which has been incorrectly configured to stop Starlink connecting to it.

Just to confirm it is a UK Starlink subscription and it works fine with BBC iPlayer (which can be very picky about geofencing).

Hi ​@meavydev,

Thank you for your response and for sharing the above information. 

From what you've described, you've already carried out a significant amount of troubleshooting and the fact that Wi-Fi Calling works when connected to your 4G router but not when connected via Starlink does suggest that the issue may be related to how the Wi-Fi Calling service is interacting with that particular internet connection.

Unfortunately, we're unable to confirm whether there are any restrictions or routing issues affecting specific internet providers, including Starlink, and we don't have visibility of the Wi-Fi Calling backend systems from here.

As you've demonstrated that:

• Wi-Fi Calling is enabled and provisioned correctly
• The service works on an alternative Wi-Fi connection
• The issue appears specific to the Starlink connection

We'd recommend contacting our Live Chat team so they can raise this for further investigation with the relevant technical teams. You can reach them here: https://www.idmobile.co.uk/live-chat

We appreciate the detailed testing you've carried out, as this information should help the team investigate the issue further.

Regards,

Gemma M

The iD Mobile Social Media Team