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WiFi calling not working, but enabled

Forum|Forum|4 months ago
April 7, 2026
33 replies
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My phone’s Wi-Fi calling is enabled but it doesn’t seem to be working. I can’t make any calls while connected to Wi-Fi even though there’s a signal.

I have any eSIM that operates on an iPhone 16 Pro Max running iOS 26.4

Wifi calling

Best answer by Kwanele Z

Hi @Alexbw,

Thanks for your message.

We’re very sorry to hear that you’re experiencing issues with Wi-Fi Calling, especially while you’re also having signal problems. We understand how frustrating this can be.

To help resolve this, please try the following steps: restart your phone, toggle Wi-Fi Calling off and back on, and reset your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Once done, reconnect to Wi-Fi and check if Wi-Fi Calling starts working again.

Please keep us updated, and we’ll be happy to assist further if the issue continues.

Thanks,

Kwanele

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Braddan D B Johnson

New Contributor

@Marquerita T tried the android network reset - lost all my network and bluetooth settings. wifi calling problem still persists. have had a few good days since last report but issue is back. have checked everything with routers etc and 100% not wifi side.

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Marquerita T

iD Mobile Employee

Hi @Braddan D B Johnson.

Thanks for taking the time to carry out those checks and for the update. I’m sorry to hear the issue has returned.

Please contact us directly via Live Chat so we can review everything on your account and escalate this to our technical team for further investigation.

You can reach us here: https://www.idmobile.co.uk/live-chat.

Once we’ve got the full details, we’ll be able to get this properly investigated for you.

Thanks,

Marquerita

The iD Mobile Team

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CMJT

New Contributor

I’ve tried all the suggested solutions. WiFi calling still not reactivated.

extremely disappointing ☹️ will have to move to another provider as I rely on this for my work and must be contactable.

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CMJT

New Contributor

Hi @CMJT,

I am so sorry to hear of your ongoing issues with your WiFi calling.

Check your phone is fully up to date
Try a different WiFi network if you can
Make sure your phone is set to 4G or 5G, not 2G/3G
If possible, try your SIM in another phone to see if it works there

If it’s still not working, please let us know so that we can further investigate.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma. I’m sorry to say it simply doesn’t work. I do not have another phone to try and my Wife’s phone is locked to a particular provider.

On the other solutions “Tap Reset > Reset Network Settings” does not exist in the latest IOS - only have the option to erase all content, “Reset” or Prepare for a new iPhone. No-one of which I’m prepared to risk until I hear back from ID mobile.

It is a shame the service from ID is so poor :-( So many people appear to have lost WiFi calling...

hi Gemma. It still doesn’t work - extremely disappointing ☹️ I can’t remain with ID if this is now the situation as I rely on the service for my work and cannot be reliably contacted without WiFi calling. Looks like I need to move to a more reliable provider ☹️

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Braddan D B Johnson

New Contributor

issue is ongoing. agent response is generic and unhelpful. please can we get definitive answers?

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Marquerita T

iD Mobile Employee

Hi @Braddan D B Johnson.

I’m sorry for the frustration and for the impact this ongoing issue is having on you. I understand you’re looking for clearer answers, and I appreciate how this situation may feel unhelpful from our responses so far.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available.

Thank you again for your understanding and continued patience.

Thanks,

Marquerita

The iD Mobile Team

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hmw2

New Contributor

We are also having this issue on all 4 IDmobile phones in our house. We lost signal in our local anre about 6 months ago which still isn’t fixed. So we have been relying on WiFi calling. Which now also doesnt work and stopped about a week or 10 days ago.

to rub salt into the wound customer service told me on live chat I couldn’t get a refund until all the issues was fixed, and I’d have to apply for a refund separately on each of the 4 plans! Awful service.

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Michael Z

iD Mobile Employee

Hi @hmw2

Sorry to hear that WiFi Calling is not working for you.

Have you checked with your broadband provider whether the calls and services are being routed correctly? The issue may be related to how that specific network or router is handling the connection to iD Mobile’s IMS (WiFi Calling service).

-Michael Z

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RichCee

New Contributor

Hi - I am having this problem also on an iPhone and 2x Android phones connected to ID mobile. Interestingly I have a work iPhone connected to Vodafone and the Wifi calling on that is working perfectly. What is the latest status on a fix?

With the exception of wifi calling, I have been very happy with ID mobile, but as I rely on wifi calling when at home, this will be the reason I switch providers!

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Parneeuk

New Contributor

I also have this issue with an android device. I've tried all the items above. Nothing fixes it. Whilst I'm in the house the calls just go to VM and I get sporadic signal as I'm in a rural area. This is making ID mobile unusable in my house.

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