A follow up on my last post:

Using some steps recommended by ChatGPT I was able to enable WiFi calling successfully on both phones. However, even though our VoLTE connections are awful- we can barely be understood by people we ring most of the time- our phones ALWAYS default to VoLTE instead of WiFi Calling. Aaaarg! Surely your customers don't want to have to leave their phones perpetually in airplane mode to force WiFi calling and have normal phone calls?!?!

Hi ​@rkjj22,

Thank you so much for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the Wi-Fi calling issues, 
The Wi-Fi calling feature will work if the mobile network signal for the calls is weaker than the Wi-Fi signal.

Thanks,
Hosai

Hi ​@rkjj22,

Thank you so much for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the Wi-Fi calling issues, 
The Wi-Fi calling feature will work if the mobile network signal for the calls is weaker than the Wi-Fi signal.

Thanks,
Hosai

Hi ​@rkjj22,

Thank you so much for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the Wi-Fi calling issues, 
The Wi-Fi calling feature will work if the mobile network signal for the calls is weaker than the Wi-Fi signal.

Thanks,
Hosai

Hello, 

I have been with ID mobile for years and from the beginning I have had issues with WiFi calls. I have followed all the troubleshooting steps so many times,  the issue is not at one specific location but everywhere. 

I have even changed devices since and the same problems continue. 

When I follow all the steps the WiFi calls work for a couple of days at the most then stop working again...Can I please get a permanent solution? I have been dealing with this issue for so long and I keep missing important calls, having to reset all my network settings constantly which is also incredibly inconvenient and disruptive. 
If I can’t get this permanently solved I am going to have to change providers unfortunately. 

Hi ​@Egavai,

We're really sorry to hear you've been dealing with this for so long. We completely understand how frustrating it must be, especially when it's causing you to miss important calls.

As you've already tried the troubleshooting steps multiple times, used a different device, and the issue keeps returning, we'd recommend contacting our Customer Service team via Live Chat so they can log a technical ticket with our network team for further investigation.

You can contact them here: https://www.idmobile.co.uk/live-chat

We appreciate your patience and hope we can get this resolved for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Unfortunately I have been in touch with the customer service team several times but I have been given the same answers with the same troubleshooting steps. 
 

Hi ​@Egavai,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team