Hello, I recently placed an order but it was unsuccessful. I have double-checked and all my personal details, address, and payments are correct. Could you please confirm the exact reason why my order was declined?
My order
+9Hi
I’m sorry to hear that your recent order was unsuccessful, that must be frustrating, especially after double-checking all your details.
Unfortunately, we’re unable to confirm the exact reason for the decline here, as it can be due to several factors such as:
-Security checks
-Payment authorization issues
-Credit assessment
f you’d like us to look into this further, please reach out via Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk with your details. We’d love the opportunity to put things right for you.
You can also find more support on our website: iD Mobile.
Lamiya
iD Mobile Team
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