Community Member

My order

5 replies
129 views

Hello, I recently placed an order but it was unsuccessful. I have double-checked and all my personal details, address, and payments are correct. Could you please confirm the exact reason why my order was declined?

Lamiya C

iD Mobile Employee

Hi @Elisi Ozuni ,

I’m sorry to hear that your recent order was unsuccessful, that must be frustrating, especially after double-checking all your details.
Unfortunately, we’re unable to confirm the exact reason for the decline here, as it can be due to several factors such as:

-Security checks
-Payment authorization issues
-Credit assessment

f you’d like us to look into this further, please reach out via Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk with your details. We’d love the opportunity to put things right for you.
You can also find more support on our website: iD Mobile.

Lamiya
iD Mobile Team

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C

Claudiabudu

New Contributor

Can I check my order with you ?

Hosai W

iD Mobile Employee

Hi @Claudiabudu,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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H

Hutch7797

New Contributor

Can you tell me why my order was declined

Gemma M

iD Mobile Employee

Hi @Hutch7797,

I'm sorry to hear that your order was declined.

In most cases, an order may be declined due to the outcome of a credit check or an internal security check. Unfortunately, we're not provided with the specific reason for the decline, and we're unable to override or change the decision once it has been made.

If your application was declined, we'd recommend waiting between 30 and 90 days before applying again, as submitting multiple applications in a short period may affect the outcome.

Unfortunately, we're unable to change or appeal the result of a declined application.

Regards,

Gemma M
The iD Mobile Social Media Team

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