Hi ​@Elisi Ozuni ,

I’m sorry to hear that your recent order was unsuccessful, that must be frustrating, especially after double-checking all your details.
Unfortunately, we’re unable to confirm the exact reason for the decline here, as it can be due to several factors such as:

-Security checks
-Payment authorization issues
-Credit assessment

f you’d like us to look into this further, please reach out via Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk with your details. We’d love the opportunity to put things right for you.
You can also find more support on our website: iD Mobile.

Lamiya
iD Mobile Team

Can I check my order with you ? 

Hi ​@Claudiabudu,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai