My order | iD Mobile Community
Skip to main content

My order

  • November 11, 2025
  • 1 reply
  • 18 views

Hello, I recently placed an order but it was unsuccessful. I have double-checked and all my personal details, address, and payments are correct. Could you please confirm the exact reason why my order was declined?

1 reply

Forum|alt.badge.img+5
  • iD Mobile Employee
  • November 11, 2025

Hi ​@Elisi Ozuni ,

 

I’m sorry to hear that your recent order was unsuccessful, that must be frustrating, especially after double-checking all your details.
Unfortunately, we’re unable to confirm the exact reason for the decline here, as it can be due to several factors such as:

-Security checks
-Payment authorization issues
-Credit assessment

f you’d like us to look into this further, please reach out via Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk with your details. We’d love the opportunity to put things right for you.
You can also find more support on our website: iD Mobile.

Lamiya
iD Mobile Team