how do i speak to a real person

Hi ​@Mjputra 

Kindly be advised that we are a chat-based customer service team.

You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

Michael Z

I am about to cancel my contract rather than upgrade if I can't speak to a person

Hi ​@Swizz.

Thank you for your post. I’m really sorry to hear you feel this way, and I completely understand your frustration about not being able to speak to someone directly. We would really like to keep you as a customer, but of course we will respect your decision.

If you are still considering cancelling, here are your options:

STAC code – Cancels your contract immediately without keeping your number. You’ll need to provide the STAC code to your new network. If it is not used, the account will remain active. Please only choose this option if you are able to provide the code to another provider.
PAC code – Transfers your number to a different network and cancels your contract.
30-day disconnection – Your service remains active for 30 days, after which your contract will end automatically.

Please let us know which option you would like to go ahead with.

You can also contact us via Live Chat here: https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

Thanks,

Marquerita

The iD Mobile Team