Skip to main content
Community Member
April 30, 2026
Question

how do i speak to a real person

  • April 30, 2026
  • 15 replies
  • 6333 views

Can I please speak to a real person?

15 replies

iD Mobile Employee
April 30, 2026

Hi ​@Mjputra 

 

Kindly be advised that we are a chat-based customer service team.

You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

 

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
May 5, 2026

I am about to cancel my contract rather than upgrade if I can't speak to a person

iD Mobile Employee
May 6, 2026

Hi ​@Swizz.

 

Thank you for your post. I’m really sorry to hear you feel this way, and I completely understand your frustration about not being able to speak to someone directly. We would really like to keep you as a customer, but of course we will respect your decision.

 

If you are still considering cancelling, here are your options:

STAC code – Cancels your contract immediately without keeping your number. You’ll need to provide the STAC code to your new network. If it is not used, the account will remain active. Please only choose this option if you are able to provide the code to another provider.
PAC code – Transfers your number to a different network and cancels your contract.
30-day disconnection – Your service remains active for 30 days, after which your contract will end automatically.

 

Please let us know which option you would like to go ahead with.

 

You can also contact us via Live Chat here: https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

 

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
May 31, 2026

Hi ​@Swizz.

 

Thank you for your post. I’m really sorry to hear you feel this way, and I completely understand your frustration about not being able to speak to someone directly. We would really like to keep you as a customer, but of course we will respect your decision.

 

If you are still considering cancelling, here are your options:

STAC code – Cancels your contract immediately without keeping your number. You’ll need to provide the STAC code to your new network. If it is not used, the account will remain active. Please only choose this option if you are able to provide the code to another provider.
PAC code – Transfers your number to a different network and cancels your contract.
30-day disconnection – Your service remains active for 30 days, after which your contract will end automatically.

 

Please let us know which option you would like to go ahead with.

 

You can also contact us via Live Chat here: https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

 

Thanks,

Marquerita

The iD Mobile Team

cancel contract

New Contributor
May 31, 2026

Hi ​@Swizz.

 

Thank you for your post. I’m really sorry to hear you feel this way, and I completely understand your frustration about not being able to speak to someone directly. We would really like to keep you as a customer, but of course we will respect your decision.

 

If you are still considering cancelling, here are your options:

STAC code – Cancels your contract immediately without keeping your number. You’ll need to provide the STAC code to your new network. If it is not used, the account will remain active. Please only choose this option if you are able to provide the code to another provider.
PAC code – Transfers your number to a different network and cancels your contract.
30-day disconnection – Your service remains active for 30 days, after which your contract will end automatically.

 

Please let us know which option you would like to go ahead with.

 

You can also contact us via Live Chat here: https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

 

Thanks,

Marquerita

The iD Mobile Team

cancel contract

i would like to go ahead and cancel my contract with you owing  not using the phone

New Contributor
May 31, 2026

Hi ​@Swizz.

 

Thank you for your post. I’m really sorry to hear you feel this way, and I completely understand your frustration about not being able to speak to someone directly. We would really like to keep you as a customer, but of course we will respect your decision.

 

If you are still considering cancelling, here are your options:

STAC code – Cancels your contract immediately without keeping your number. You’ll need to provide the STAC code to your new network. If it is not used, the account will remain active. Please only choose this option if you are able to provide the code to another provider.
PAC code – Transfers your number to a different network and cancels your contract.
30-day disconnection – Your service remains active for 30 days, after which your contract will end automatically.

 

Please let us know which option you would like to go ahead with.

 

You can also contact us via Live Chat here: https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

 

Thanks,

Marquerita

The iD Mobile Team

cancel contract

i would like to go ahead and cancel my contract with you owing  not using the phone

 

Hosai W
iD Mobile Employee
iD Mobile Employee
June 2, 2026

Hi ​@popstar,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 2, 2026

Hi i have got bought sim only and can not log onto app as it is asking for id mobile number, when i put my o2 number in (which i want to keep and have Pac ) 

Hosai W
iD Mobile Employee
iD Mobile Employee
July 2, 2026

Hi ​@mark701524,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 8, 2026

Can I go into Currys and get my phone sorted I tried to change the pack number but couldn't now my phone is disabled .