Hi ​@Mjputra 

Kindly be advised that we are a chat-based customer service team.

You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

Michael Z

I am about to cancel my contract rather than upgrade if I can't speak to a person

Hi ​@Swizz.

Thank you for your post. I’m really sorry to hear you feel this way, and I completely understand your frustration about not being able to speak to someone directly. We would really like to keep you as a customer, but of course we will respect your decision.

If you are still considering cancelling, here are your options:

STAC code – Cancels your contract immediately without keeping your number. You’ll need to provide the STAC code to your new network. If it is not used, the account will remain active. Please only choose this option if you are able to provide the code to another provider.
PAC code – Transfers your number to a different network and cancels your contract.
30-day disconnection – Your service remains active for 30 days, after which your contract will end automatically.

Please let us know which option you would like to go ahead with.

You can also contact us via Live Chat here: https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

Thanks,

Marquerita

The iD Mobile Team

cancel contract

i would like to go ahead and cancel my contract with you owing  not using the phone

Hi ​@popstar,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Hi i have got bought sim only and can not log onto app as it is asking for id mobile number, when i put my o2 number in (which i want to keep and have Pac ) 

Hi ​@mark701524,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Can I go into Currys and get my phone sorted I tried to change the pack number but couldn't now my phone is disabled .

Hi ​@tigerlilly, 

Thank you reaching out. Please note that you would have to contact via Live Chat or send a direct message via our social media platforms. 

Owethu

I tried to upgrade to sim only but I haven't had any notification to say it's been received 

Hi ​@Wullie3011.

Thank you for your post, and I’m sorry you haven’t received any confirmation about your SIM-only upgrade.

To help us review your order and provide an update, please contact us directly via one of the following channels:

Live Chat: https://www.idmobile.co.uk/live-chat

Social media (Facebook or Instagram)

Email: socialqueries@idmobile.co.uk

Once we have your details, we’ll be happy to check the status of your upgrade and assist further.

Thanks,

Marquerita

The iD Mobile Team

I got to chat with Talita who was very patient and understanding and with Talita's help i managed to get back into the upgrade on id app and my transition from phone contract to sim only worked without any problems that I had first time I tried so far everything looks good Thanks