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Community Member
April 30, 2026
Question

how do i speak to a real person

  • April 30, 2026
  • 15 replies
  • 6333 views

Can I please speak to a real person?

15 replies

Owethu M
iD Mobile Employee
iD Mobile Employee
July 9, 2026

Hi ​@tigerlilly

 

Thank you reaching out. Please note that you would have to contact via Live Chat or send a direct message via our social media platforms. 

 

Owethu

New Contributor
August 7, 2026

I tried to upgrade to sim only but I haven't had any notification to say it's been received 

iD Mobile Employee
August 9, 2026

Hi ​@Wullie3011.

 

Thank you for your post, and I’m sorry you haven’t received any confirmation about your SIM-only upgrade.

To help us review your order and provide an update, please contact us directly via one of the following channels:

 

Live Chat: https://www.idmobile.co.uk/live-chat

Social media (Facebook or Instagram)

Email: socialqueries@idmobile.co.uk

 

Once we have your details, we’ll be happy to check the status of your upgrade and assist further.

 

Thanks,

Marquerita

The iD Mobile Team

 

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New Contributor
August 9, 2026

I got to chat with Talita who was very patient and understanding and with Talita's help i managed to get back into the upgrade on id app and my transition from phone contract to sim only worked without any problems that I had first time I tried so far everything looks good Thanks 

Hosai W
iD Mobile Employee
iD Mobile Employee
August 10, 2026

Hi ​@Wullie3011

 

Thanks for getting back to us, I am glad that you have now managed to resolve this.
Please feel free to reach out to us if you have any other questions in the future.

Thanks,
Hosai

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