I got to chat with Talita who was very patient and understanding and with Talita's help i managed to get back into the upgrade on id app and my transition from phone contract to sim only worked without any problems that I had first time I tried so far everything looks good Thanks

Hosai W

iD Mobile Employee

Hi @Wullie3011,

Thanks for getting back to us, I am glad that you have now managed to resolve this.
Please feel free to reach out to us if you have any other questions in the future.

Thanks,
Hosai

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K

KOCHYK

New Contributor

Good morning. I’ve signed up two of my friends to Mobile. Could you please tell me how I can claim my £140 bonus for them? Thank you.

M

Marquerita T

iD Mobile Employee

Hi @KOCHYK.

Thank you for sharing. Please submit your claim via Refer ID Mobile to Friends and Earn Cashback Rewards.

Thanks,

Marquerita

The iD Mobile Team

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M

MelCox1968

New Contributor

Could someone please help me customer service have blocked my SIM card to number {REMOVED} I can not call them or text them only able to use internet at home as SIM card will not work at

M

Marquerita T

iD Mobile Employee

Hi @MelCox1968.

Thank you for your post, and I’m sorry to hear you’re having trouble with your SIM.

To get this looked into, please contact us via Live Chat at https://www.idmobile.co.uk/live-chat or message us on our social media platforms, such as Facebook or Instagram.

Our team can check your account and the SIM for you.

In the meantime, you could try your SIM in another device. This will help us work out whether the issue lies with the handset or the SIM itself.

Thanks,

Marquerita

The iD Mobile Team

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