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Community Member
Mjputra
Community Member
Apr 30, 2026 4:20 PM UTC
Question

how do i speak to a real person

Can I please speak to a real person?

    30 replies

    Show previous replies
    New Contributor
    Darn
    New Contributor
    Oct 20, 2026 6:08 PM UTC

    Just payed account for my grandson and he has no data 

    New Contributor
    MelCox1968
    New Contributor
    Oct 20, 2026 8:53 PM UTC

    Have been able to talk to a person about my SIM card on 03330037777 very helpful staff better to call in morning 

      New Contributor
      Darn
      New Contributor
      Oct 20, 2026 9:47 PM UTC

      Can u tell me how u got to speak to someone on you're fone as I can't get through 

      Hosai W
      iD Mobile Employee
      Hosai W
      iD Mobile Employee
      Oct 22, 2026 7:03 AM UTC

      Hi ​@Darn,

       

      I've just sent you a private message to help get this sorted.

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

      I'll speak to you there.

       

      Thanks,
      Hosai

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Bharat
      New Contributor
      Oct 29, 2026 10:24 AM UTC

      How can I speak to I’d mobile as up graded and I have been charged for the month from previous contract 

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      Oct 30, 2026 7:22 PM UTC

      Hi ​@Bharat,

       

      If you've recently upgraded, it's possible that the charge from your previous plan is due to prorated billing.

       

      We'd recommend checking your itemised bill in the iD Mobile app or your online account first, as this will show a breakdown of exactly what you've been charged for. In many cases, a bill generated around the time of an upgrade can include charges from the old plan before the new plan takes effect.

       

      If, after checking the itemised bill, you see any charges that don't look right or you're unsure what they relate to, please let us know and we'll be happy to investigate further.


      Regards,


      Gemma M
      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      gsbawa
      New Contributor
      Nov 1, 2026 12:28 PM UTC

      How i can talk with the agent , struggling to generate my esim QR code 

      New Contributor
      Jonathan34
      New Contributor
      Nov 3, 2026 11:30 AM UTC

      I have 2 accounts with ID and would like to organise them together so I can see what the other account is doing

      Marquerita T
      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      Nov 5, 2026 1:56 PM UTC

      Hi ​@gsbawa.

       

      Thank you for your post.  I’m sorry to hear you’ve been struggling to generate your eSIM QR code.

       

      You can speak with one of our advisors on Live Chat: https://www.idmobile.co.uk/live-chat or via social media (Facebook or Instagram), and we’ll get you set up as soon as we can.

       

      Thanks,

      Marquerita

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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