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New Contributor
August 27, 2026
Question

live chat

  • August 27, 2026
  • 3 replies
  • 46 views

Live chat

    3 replies

    New Contributor
    August 27, 2026

    I need new esim 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2026

    Hi ​@Gadzo3,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
    Once connected, simply explain your request and an advisor will assist you further.


    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2026

    Hi ​@Janeted,

     

    I'm so sorry to hear that your Live Chat session was disconnected.

     

    Unfortunately, if the chat has ended, you'll need to start a new Live Chat session, as we're unable to reconnect to a closed chat.

     

    We apologise for any inconvenience this may cause and appreciate your patience. Once you're connected again, one of our advisors will be happy to assist you further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.