live chat

3 replies
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Live chat

Gemma MAnswer

iD Mobile Employee

Hi @Gadzo3,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

Gadzo3

New Contributor

I need new esim

Gemma MAnswer

iD Mobile Employee

Hi @Gadzo3,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Janeted,

I'm so sorry to hear that your Live Chat session was disconnected.

Unfortunately, if the chat has ended, you'll need to start a new Live Chat session, as we're unable to reconnect to a closed chat.

We apologise for any inconvenience this may cause and appreciate your patience. Once you're connected again, one of our advisors will be happy to assist you further.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.