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Question

can't create portal/app account. says detaild don't match

  • July 11, 2025
  • 3 replies
  • 21 views
V
New Contributor

New ID Sim, when I try to create the app account for it, it says details don't match. What do I do? 

 

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • July 11, 2025

    Hello ​@viewty 

     

    Thank you for getting in touch. 

     

    Sorry to hear you are experiencing an issue with the details when attempting register your account. 

    Please take a look here and follow the steps listed.

     

    Please let us know if you require further assistance. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    V
    New Contributor
    • viewty
    • Author
    • New Contributor
    • July 30, 2025

    Hi Natalie,

    I am enterring the correct details, it still says the details don’t match.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 30, 2025

    Hi there ​@viewty, sorry to hear that. Have you tried a different email address at all?

     

    Sometimes, it may be that the customer input the wrong DOB at checkout previously, so that may be why it’s not working potentially.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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