I don’t have the Sim card anymore that is registered with ID Mobile, I need to cancel my Sim card but I’m struggling to log on properly because they keep sending my old Sim card a text with the code on but I’m obviously not receiving it as I don’t have that anymore. is Laurie style mate, I just can’t get to the account but I don’t think you want to be paying it for the rest of my life? Anyone have any ideas? TIA xx

Sim cards are activated upon dispatch as per the terms & conditions you agreed to. By not paying, all you are doing is wrecking your own credit file. Either way, you need to speak with a live chat agent to cancel, regain access to your accounts and toorder a replacement SIM card (if you want one).

Having the exact same problem.Not getting anywhere with the live chat. It’s a bit pathetic.

and I longer have my device and need to access the code they keep sending me

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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