Your iD Account & App.

I get and oops message in the app and I have no other way of talking to someone to make the change as far I can see. Can someone who works for id mobile please contact me. Thanks

I have been asked to update your web connection app you sent a six figure number to provide access and now want my mobile number surely you have this? I am writing from my home computer. can you confirm this is a general update.

Hi I requested to keep my old number when I signed up but this still hasn't switched over and I need to keep this I have my pac code but when I try to do it online it says this is already in process it's been a week now could this be switched please

How do you access my services on the app to be able to reactivate a sim card after reporting lost or stolen

How do I turn voicemail on and off using an iPhone? Seems I can no longer do it on the app.

I currently have an id sim only and just kept my old handset. I want a new handset and I'd is the best deal. For usual I'd just put in a pac code to switch and keep my number but how do I move to this new deal with handset and keep my existing number when it's the same provider (iD)?

how to transfer number from vodaphone to idmobile I have paccode from vodafone and Idmobile number

Hi. Recently upgraded to s23fe. Had an offer for a pair of earbuds. The phone arrived bud no earbuds? Just wondering when they are going to arrive. Thanks.

I am very disappointed with Id i have been a member trying to log in for the last 6 months,i haven’t been able to see my bill for the last 6 months due to the app saying “your details don’t match our records”,but you can send me text messages saying i have used 80% of my data i am very annoyed and frustrated.I have contacted customer services they said its a tech error,tech erro for 6 months i want an explanation now or i will be planning to boycott id for there unethical treatment of customers.

Struggling to get started on the App. It’s not recognising my details (mobile number, last name, date of birth)

Hi does anyone know where the services are in id app? I need to checking roaming is on and help forum says go to services in the app but I've looked everywhere but can not find it. Any help would be appreciated Many thanks

HI. Can you help with switching number problem?I set up a date for switching for today 04.06.2024 4 but still didn't recive any answer, my sim is not working and the old one will be off in next few days also i cant register my account on id ap Help Jamie

I downloaded the new ap and re-registered as instructed. Once I tried to log in the App says “Unable to connect to ID mobile - try again” then it crashes. Last week I was able to log into the website with the new password, once, but since then it keeps going back the “get started screen” and asking me to add a mobile number, even though I must have done that last week. Now when I enter my number, name and DOB it says “SORRY YOUR DETAILS DO NOT MATCH OUR RECORDS”. The details entered are correct. How do I get out of this loop?

My wife purchased a new ID mobile contract and phone recently and then ported her pre-existing ID mobile ‘sim only’ number out and then back to the new plan which worked fine but the only plan she can see on the app is the original ‘sim only’ one and not her new 2 year plan. It just keeps coming up with the ‘oops’ message if she tries to do anything on the app. How can this be sorted?

Hi, I got a new phone & downloaded the id mobile app again but I was requested to register again. I was able to add my number to the plan but wasn't able to add my 2 children's numbers which I was able to do on my last phone. It just keeps saying that my records don't match our records even though I'm definitely putting in the right details. Does anyone know why this is happening or how to fix it?

I am using playstore version of Hong Kong and cannot download ID Mobile app now. It said the app is not supported in my district. I need to use my ID Mobile card in Austria so need to get the app to turn on roaming service Pls help!

Anybody having any luck with app and the ongoing oops something went wrong ,it's been over 2 weeks since I joined and I can't see my plan details

Can anyone help please, I am unable to log into my ID account on line or in the App. It keeps saying that my details are not recognised. How am I supposed to check my account?!

My contract is due to expire beginning of November. Can I upgrade now

Good morning. I bought a card and i activated it on an a app. There's a message its already activate but it still doesn't work . My phone is a IPhone 8 .

I can't find the option to buy a bundle on the app or I'd website

Hi, just got a new phone deal with an ID sim but I already have a monthly pay only SIM. I would like to keep my number but cancel the SIM only monthly payment please. How can I do this? Thanks

Is there even a website anymore. Just tried to log on to top up my card and there appears to be no site. Ive got a sim in a router down our community centre. Any help would be appreciated as this is doing my head in now!!!

Hi, I've been with ID for 3 yrs and for the last few months I can't get onto the app. tried deleting it and re downloading. but when I login with mine or my sons account, with username and password it always says the details (surname, number & dob) don't match and then offers me no additional help. checked threads in help area and it says register for app - but that is exactly what I'm triying to do and the step by step guide its shows doesn't match what happens when i log in. so frustrating. makes me want to move away from ID! pleas help.

since you relaunched the app cannot log in had to change password many times when it goes to add phone number date of birth and last names it says details do not match our records had tec surpot on phone and no joy going to move to tescos if not sorted been with id for over 10 years and no one cares