Your iD Account & App.

ID App not showing data,call and txt balance . I have tried the website and it’s the same

I have tried to access my account using both laptop and mobile, including using the link in my billing email. Two days trying. Nothing works! I get an “oops” message at every try. ID… sort this out soon or I will be forced to move to another provider after many years with you!

Is anyone having issues topping up? I have tried for 4 days now and keeps saying oops something went wrong! Happens every month!

I tried changing email address but seem to have amended the billing email , not login email so when I tried to login with new email address it doesn’t let me register with my phone number and I can’t delete that account either, or change the login email as that email is used I need Customer Services / Support to delete the new account, or help me make the swap. Why is there no way to reach Customer Services? Thanks

My old number went live yesterday with id mobile, after doing the pac code, etc. But the number in my id account hasnt changed.

Last week I started a new SIM-only plan. I have now decided that this is not for me and I’d like to consider the following options: Cancelling my plan - is there a ‘cooling off’ period Moving to a new handset deal with one of the offers from IDmobile. Is it possible to change without penalty?

I gave my pac code on purchase and my number has not changed on the date stated

I’ve been with ID for over a year. Now I’m unable to access the app as my number is unknown??! Anyone else having this issue?

I have been considering getting a new phone and the one I want is in the exclusive deals for existing customers section. Can I get it and transfer my number from my current SIM only ID contract to that one?

Hello, I have 3 accounts in my name (me and the kids). Can I share my data allowance? One of my kids is in hospital and using lots of data. I've upgraded once but can't do so again until the next month (and there's lots of unused data allowance on the other 2 phone numbers!). Failing that, is there a contact number to speak to someone who can help? Thanks

I have an id mobile sim, since around January time I haven't been able to log in. I've raised this issue alot - people have told me to make a new account since the app had an update, but my information isn't being recognised. I tried to install my mother's new id mobile sim today, but had the same issue of 'not recognising information'. What should I do?? I need a solution soon since we both have big things coming up. Not to mention I've tried logging in multiple times since January and have reinstalled and deleted the app numerous times. PLEASE HELP

Hi, the “View Previous Bills” & “Upgrade now” “View all upgrade plans” buttons are not working in the ID App. Any resolutions ? Additionally, who’s idea was it on the coding team to have the Face ID launch Everytime re-enter the app?!

I have just switched from EE to ID mobile, I still have £16 payg credit on my EE sim card, will that be transferred when my phone number switches? Any help would be massively appreciated!! 😵‍💫

I can’t log on to the new App. Various issues, This is (at least) my second time of leaving and returning to ID mobile Because of this my actual email address is already ‘Taken’ by me, and so I cannot use my own email address for my account with ID mobile because someone else (me) has already used it in the past….. So, I was told by an ID mobile staff member to add a 1somewhere in my email address and log into my account, and at the time, this did not matter, as ID mobile did not require a verification of the email address in order for it to be registered. Now we have a new app, and I think it requires access to the given email address in order to activate the app on your phone. I cannot do this because I do not have access to the given email address. And I cannot get access to it either (I have tried) 2nd issue. When I rejoined ID Mobile I brought my number with me, and I am not 100% sure that my new number has been registered properly on the system. So again, when I am trying to log in, do Iuse my current number, or does it expect me to use the original number which came with the SIM I was sent (which I have no idea of now?) 3rd issue, I have 2 sims in this situation, (they use different email addresses), so I need this situation sorting out 2x….

Hi, every time I login in to my account via app or internet I get an “oops there was a problem” message in red, I just want to see what upgrades I am entitled to why is it so difficult? kind regards

My ID mobile has made around 12 unauthorised calls to Australian numbers. when I contacted the ID live chat, they passed me onto an external company who wished me to enter my email and then pay £1 followed by £24 per month for them to help me with these unauthorised calls. When I disconnected and reconnected to the live chat the operator was not interested and just put me back to the external service. service was absolutely crap, disgusting service. Not helpful in the slightest.

I recently upgraded my SIM only package and it won't let me keep my existing number. Live chat doesn't work and I'm getting nowhere trying to cancel the new SIM which I received today. If ID mobile monitor this chat can you please help to either keep my old number or cancel the upgrade.

Just switched to iD mobile and have transferred my old number over. Switch went fine. However I tried to set up my account and app before my old number had transferred. I now can’t complete the set up as when the verification code is sent by text I am not receiving it. I have tried setting my phone number as the one received from iD mobile and my current one which was my old transferred one but still no success. I have also tried logging in from another mobile to request text with code. I have turned phone on and off. Couldn’t get any answers from live chat. Very frustrating not being to access app and see billing, usage and manage account. Any help greatly appreciated. Thank you

Monday 3rd June 2024 I am in the process of changing my O2 mobile number to iD mobile and want to keep my number. I sorted my PAC code and successfully got my iD mobile number. Tuesday 4th June 2024 I waited yesterday for the confirmation that my old number would be live by 10.00pm as expected. Nothing happened. I sent my PAC code etc well before 5.30pm on Monday. Wednesday 5th June 2024 Now at 11.15pm I am still waiting! Could someone advise when this will be sorted please? Can anyone solve this problem please - I need my original number back asap. Jacqui Davies

I am receiving an error when trying to submit my O2 PAC code to switch to ID mobile. I have received a text from ID confirming they have received my request but it still hasn’t been done on the date that was selected. I have tried again and the error is still coming up. I have tried to contact someone via the live chat but have been told it is too busy

I am in the process of changing my O2 mobile number to iD mobile and want to keep my number. I have sorted my PAC code and successfully got my iD mobile number. However on my account it just shows only the iD mobile number. Can anyone point me in the right direction please as to how to transfer my old number to my new iD mobile? Jacqui Davies

I have for a long time been unable to top up my PAYG account either online or on the app. It is so frustrating; I end up using/asking for WIFI wherever I go, or I am stranded without data. THIS HAS BEEN FOR MONTHS NOW! I was able to recharge until March, and since then it has stopped. THIS IS FRUSTRATING! I have tried online chat also, the agents know nothing. DO SOMETHING PLEASE!

I received a referral -: https://refer.idmobile.co.uk/steveb-1954 we have not received our refer. Friend rewards. I have been a customer since March 2024

Can't wait for my contract yo finish is the worse I have ever used from bad signal to network to costumer service was bad decision to join

I changed my email and it logged me out now when I try to log in I forgot my password so when I press forgot password and i put my email and it asks for a verification but it never comes to my email no matter how many times I resent pls help