Hi ​@Bellevue310596, 

We're sorry to hear that you've spent so much time trying to get assistance and understand how frustrating that must be.

If you would like to speak with a member of the team directly, please contact us via Live Chat or send us a direct message through our social media platforms. A member of our Customer Services Team will be able to review your query and assist you further.

We apologise for the inconvenience caused and appreciate your patience.

Owethu