When trying to contact support about changing my phone number I was put into a queue containing 500 customers and a 5 minute wait. At the end of the queue I was transferred to a page where I needed to press a button to speak to a chatbot, only to discover live chat is actually closed.
Is this a fake queueing system? I find it hard to believe there's a 500 person wait to speak to a chatbot at 9pm on a Friday night.
Best answer by WelshPaul
Upon further inspection, it’s not a support queue but rather a queue to access the website. It seems iD Mobile are experiencing issues possibly due to a DDOS attack or server-side problem. Try again tomorrow.
EDIT: Odd, the queue is only showing when accessing idmobile.co.uk via my phone browser. It’s working as normal on my PC and Laptop browser.
+26It’s probably a fake gimmick. Live chat closes at 8pm and they don’t usually handle sales.
"A company's use of a knowingly false queue to discourage customers from contacting them is highly likely to be illegal under existing UK consumer protection laws as a misleading and unfair commercial practice."
+26Upon further inspection, it’s not a support queue but rather a queue to access the website. It seems iD Mobile are experiencing issues possibly due to a DDOS attack or server-side problem. Try again tomorrow.
EDIT: Odd, the queue is only showing when accessing idmobile.co.uk via my phone browser. It’s working as normal on my PC and Laptop browser.
I really need to get working and only use one phone but I can’t do that because the blood eSIM is not received even tho it has been 6 months. And reaching your customer service is the hardest thing
+11Hi
I am so sorry to hear that you have not yet received your eSIM, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
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