Hi ​@Lyond 
 

Your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

    Instagram: @idmobileuk
    Facebook: idmobileuk
    X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

You can also reach the iD Mobile sales team by calling 0800 049 0250 to discuss this.

Good luck x

Hi ​@Lyond,

We're sorry to hear you've entered the wrong address on your order.

Unfortunately, once an order has been accepted, we're unable to amend the delivery address. The only option would be to cancel the order and place a new one with the correct address.

Our Live Chat team can help you with cancelling the existing order and guide you through placing a new one.

Regards,

Gemma M

The iD Mobile Social Media Team