account/number not recognised | iD Mobile Community
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Question

account/number not recognised

  • January 23, 2026
  • 1 reply
  • 12 views
M
Community Member

Hi. I'm having the same problem as many others before, as the app doesn't accept the Tel no linked to my account and as a result, I cannot get into my account. 

Please help! 😊

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Zandile M
    • iD Mobile Employee
    • January 23, 2026

    Hi ​@Mlp63 

    Thank you for getting in touch. I’m sorry to hear you’re having trouble accessing your account.

    If the app is not accepting the telephone number linked to your account, please make sure the number is entered in the correct format (for example, without spaces and starting with 07). If the issue continues, please let us know whether you’re receiving any error messages, as this will help us investigate further.

     

    Thank you,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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