Hi ​@Mlp63 

Thank you for getting in touch. I’m sorry to hear you’re having trouble accessing your account.

If the app is not accepting the telephone number linked to your account, please make sure the number is entered in the correct format (for example, without spaces and starting with 07). If the issue continues, please let us know whether you’re receiving any error messages, as this will help us investigate further.

Thank you,

Zandile 

Hi ​@Mlp63 

Can you access your account via the website using the search engine on your device?

If so, another way is to login to the website and then add a shortcut to that to the home screen.

Hope this helps x

 

Hi ​@Mlp63  Can you please check that the details you have given us such as your name, address and date of birth matches with the actual ones or with the details you are trying to log in with. If you are not sure, please contact us directly via https://community.idmobile.co.uk/inbox/overview and we can check if it matches and correct it.

~Marquerita