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cant access e sim

  • June 13, 2026
  • 1 reply
  • 1 view
B
Community Member

I have an e sim on an iPhone Air and can’t access the mobile app to start my e sim and the text doesn’t come through when trying to gain access due to not having the sim started 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@Bc890,

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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