Your iD Account & App.

I am unable to see any details on my account (app and online), the message is saying, ‘Oops, something went wrong...try again’. It just shows the same message when I try again or reload the page.

I would like to chat with someone

Hi community, When I access the app, I can see the two phone numbers on the account, but one is greyed out and I can't select it to access the account for that number The greyed out number was brought from another network by PAC. The number ported fine for phone calls but the test messages and WhatsApp have remained on the original number and not changed. This is causing me all manner of issues. Can anyone help? Thanks!

Hi all 👋 I'm a bit confused (mind you these days it doesn't take a lot lol) but has anybody else had problems with the id app ? I went to go on the app a couple of days ago and it came up with getting started on the app when I put my email address in it came up with enter which I did but I had to change my password as I forgot my original 1 (yes I'm getting old ! Well that's my excuse lol) bit my question is ... was there a problem with the app itself ? As I found this a bit odd when I've never had this problem before ?

I keep getting the error message "Your details do not match our records." I have tried everything suggested on other posts about this.

When is my contract running out

I require an incoming call log for a DWP tribunal. How do I request this?

I’ve just switched over to iD Mobile whom I bought a new phone from. I was never sent a new SIM card so thought I could just insert my old ‘3’ sim card in my new phone. I have no connection to iD Mobile and have been without any connection to internet, texts or phone calls. I’ve tried to reset the phone after transferring everything over to my new phone. I’ve been with ‘3’ for a number of years and currently feel that I shouldn’t have moved to iD Mobile.

I have newly formed a ltd company, can I move my contract into my business as it's going to be used as a company phone Thanks

I changed my account email address, and now when I log in my mobile number is not showing up in the account. How can I reset this? I have a desired email address I would like my idmobile account to use, and an idmobile phone number. I need to match them.

I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?

I would like to transfer my daughters phone and number to id mobile. Is it possible to do this from my app and manage/pay for it and my phone from one account?

I am living abroad & have no longer got my SIM card. I am being charged but unsure exactly what as the price seems to have gone up. My contract should be coming to an end if not ended already. I can’t login to my account as it says I need to received confirmation text. Can someone please help so I can access my contract information and see what’s going on.

wifi/roaming has completely stopped literally minutes after I got a text from ID Mobile stating that my SIM activation is in progress. I haven’t requested a new SIM. I believe something fraudulent is being attempted. HAs anyone else had this? CAn somebody help me ????????

Afternoon, all I am feeling very frustrated with iDMobile … I have had an account with iDMobile for a number of years now. About 2 years ago, I needed to set my daughter up with an account. I was not able to add a new account at the time to my existing account. So I needed to create a whole new account, using a different email address, to do this. Now (Feb 2025) I am able to access my orioiganl account, but I cannot get into the account that I set up for my daughter. I would like to have both numbers against the same account, if possible. I am also tryign to upgrade my daughter’s account, so that she has some more data each month. Incredibly frustrating !! Thank you in anticipation, for your help Simon May

i have been unable to use my phone properly for over a month i cant make or receive phone calls at certain times or send and receive messages or correctly use my data for over a month. Could i get a refund on my monthly bill ?as this has been a huge inconvenience

i have been unable to use my phone properly for over a month i cant make or receive phone calls at certain times or send and receive messages or correctly use my data for over a month. Could i get a refund on my monthly bill ?as this has been a huge inconvenience

I am trying to switch my number from 02 and have entered the 9 digit number from the carphone warehouse email I received at time of order However it is still saying the details are incorrect please can you send me the correct transaction number

I've tried multiple times to put my number but it keeps saying that it isn't in records. How do I fix this?

Hi, I was sent an email a couple of days ago asking if my account details were correct. The phone number is incorrect and therefore I can't progress. I've tried calling but cannot get through to anybody on any options whatsoever, all I need is to change the incorrect number you have on record for me!

My wife and I have identical Samsung S21 Ultra phones. We're from the UK but currently in the US and we've got 2 x eSims from ID Mobile ready for when we arrive home next week. I've downloaded the app and set my phone up with no problem, however my wife's phone is not accepting text messages (for verification on the app). I've checked she's on roaming, I've also set the eSim as default for phone calls, messages and data, I've also checked all settings are similar to mine, but she still can't get a text. Can anyone help please?

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name. I now just have 2 numbers with ID; my wife and daughter. I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases. Previously I had a separate online logon for each phone number, which was a bit awkward but worked. Sounds like I’m not alone. Please could you advise how to proceed Regards, Martin Wilkinson

my dad just informed me that a year ago he lost his ID Mobile which i pay for. He bought a new one from another store which he now pays for. I have tried to cancel his ID Mobile subscription but its not recognised have s mobile number

How do I fix activating my iMessages,nothing at all is working…never had no issues before with other networks.. I’ve done all the usual things like resetting network settings…thanks

We need to upgrade one of our phones. We have 2 phones on different accounts. The one that needs an upgrade we don’t have access to the original email address that we used to log on. We last posted the following: I’ve been with ID for a number of years (two phones on separate accounts). One phone needs an update but we don’t have access to the original email address used. When we try to re register following the instructions on the help page “I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?” but continually get the message “sorry your details do not match our records”. Any idea how this can be resolved. We were advise to go through chat & if that didn’t help get back to ID. Chat advised to re-register, which is the original problem. Since then we have been in contact with ID & supplied them with details, name, address phone number etc. But have still not had any resolution to our problem. Anyone got any idea as to where we go from here?