Skip to main content
Question

iPad eSIM registration SMS bug

  • June 13, 2026
  • 1 reply
  • 5 views
V
Community Member

I have a data-only eSIM contract for my iPad. I am trying to register for a My iD account, but the verification SMS is being sent to the iPad eSIM. Because iPads cannot receive standard SMS text messages, I am completely locked out of completing the registration process. There is no alternative option offered (like email verification). How can data-only tablet users register for an online account? - Device: iPad - OS Version: iPadOS 17/18 - SIM Type: eSIM (Data-only)

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+11
    • Gemma M
    • iD Mobile Employee
    • June 14, 2026

    Hi ​@vasilesion,

     

    Thanks for getting in touch.

     

    As the verification code is sent by SMS, you'll need to temporarily install the SIM/eSIM in a device that is capable of receiving text messages in order to complete the registration process.

     

    Once you've received the verification code and successfully registered your My iD account, you can move the SIM/eSIM back to your iPad and continue using it as normal.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement