unable to receive verification code to replace my deleted esim

Hello,

I am trying to request a replacement eSIM, but your system keeps sending a verification code to my old iD Mobile number.

I accidentally deleted my eSIM, so I cannot receive SMS messages on that number.

Although I can access my online account and my billing email address, I cannot complete the replacement process.

Please help me verify my identity using an alternative method and issue my replacement eSIM without sending a code to my inactive number.

Thank you.